Hello there, gordon-thedelang.
I see that you've responded through this link and tried the troubleshooting steps given by my colleague to resolve it.
Since that didn't work, I recommend using a supported browser in accessing your QuickBooks Self-Employed account for iOS devices.
Below are the following browsers compatible for iPhone / iPad:
- iOS 11.1 or newer.
- Safari browser with Private Mode Off to allow cookies which are required for QuickBooks Online.
- Other browsers such as Chrome, and Dolphin are not supported on iOS, but may still work.
I'd also suggest contacting our support team to report and investigate further about the app's issue.
Let me know If you still have other questions or clarifications about it. I'll be here to answer them. Have a wonderful day!