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My quickbooks stopped downloading from American Express

For the last week quickbooks has stopped downloading my Amex transactions.  Any suggestions.

1 Comment
QuickBooks Team

Re: My quickbooks stopped downloading from American Express

Let's check what happened to your AMEX connection, DrBR.


You can click the Update button to manually download your transactions. Then, please let us know if you get an error or nothing happens.


If you get an error, you can search it in the Community or within the (?)Help window in QuickBooks to find its troubleshooting steps. Or, you can go back to this thread and we'll help you find the steps to resolve it.


If there's no error, you can log in to your bank account using a browser. Then, check to see if there are maintenance updates. If none, please download your transactions in a Web Connect file and upload them to the Banking page. Then, you'll want to contact our Phone or Chat team to investigate it further.


To reach them:

  1. Click (?)Help and select Contact us.
  2. Enter something like, "AMEX transactions are not downloaded since last week."
  3. Click on Let's talk.
  4. Choose from Message an agent or Talk to a specialist.

We're always here to help you with your AMEX connection. Feel free to always reach out to us in the Community.

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