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Join nowFor the last week quickbooks has stopped downloading my Amex transactions. Any suggestions.
Let's check what happened to your AMEX connection, DrBR.
You can click the Update button to manually download your transactions. Then, please let us know if you get an error or nothing happens.
If you get an error, you can search it in the Community or within the (?)Help window in QuickBooks to find its troubleshooting steps. Or, you can go back to this thread and we'll help you find the steps to resolve it.
If there's no error, you can log in to your bank account using a browser. Then, check to see if there are maintenance updates. If none, please download your transactions in a Web Connect file and upload them to the Banking page. Then, you'll want to contact our Phone or Chat team to investigate it further.
To reach them:
We're always here to help you with your AMEX connection. Feel free to always reach out to us in the Community.
Hello I use QuickBooks Desktop Pro Plus 2020 and was able to download Amex transactins fine. No longer. Has QB Desktop stopped the feature of downloading Amex transactions??
Hi there, scwolfpack.
Here's how:
If the issue persists, I recommend manually importing those transactions in QBDT. Before we start, we'll have to consider that we can't import QFX or QIF Quicken files into QuickBooks Desktop. We can only import Web Connect files into QuickBooks Desktop. These files have a .qbo extension at the end of the file name.
You can follow the steps below in uploading the file to QBDT:
Once done, you can now categorize your bank transactions.
If you're about to reconcile your account, please check out this article that will guide you in doing it: Learn the reconcile workflow in QuickBooks.
I'm always here and ready to help you need additional assistance in managing your bank transactions. Don't hesitate to tag me below.
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