Hello there, Alaska2! Since the transaction reflects on your bank's end and it doesn't process on the invoice, let’s first make sure we thoroughly review and verify all the details of the payment associated with the invoice processing to resolve this issue.
If everything is fine and there is no discrepancies after checking the information, I recommend you contact our payments support for further assistance and to further investigate into why the invoice isn't processing as expected.
Here's how you can reach out to them:
- Navigate to the ? Help panel.
- Select the Search tab and enter your concern.
- Click Contact Us to get in touch with them.
Please take note of the support hours to ensure you contact them at the appropriate times.
For more additional guidance, please refer to this article: Receive and process payments in QuickBooks Online with QuickBooks Payments.
If you’re interested in learning about deposit speeds depending on banks, consider visiting this article: Find out when QuickBooks Payments deposits customer payments.
If you have any more questions or need further assistance regarding the issue with the $5 not processing on the invoice, please don’t hesitate to get back to me. I’m here to assist you every step of the way!
