Navy Federal Bank is suddenly downloading debits and credits for the same deposit. When I try to delete one, both transactions are deleted.

Hello there, mhockman9111.

Let’s work together to ensure your bank transactions are accurately recorded in QuickBooks Online (QBO).

To start, I recommend excluding the affected transactions and manually uploading your banking transactions. 

Here’s how you can exclude the affected transactions with these steps:
 

1. Go to the Bank Transactions page under the Accounting tab.
2. Choose the bank account with the affected transactions.
3. Tick the checkboxes for the transactions to exclude, then click Exclude.
   
   

After excluding the affected transactions, they will show up on the Excluded page. Next, download a QBO-supported file of these transactions from your bank and upload it to QBO. 

Here’s how:
 

1. On the Banking page, click the drop-down arrow next to Link Account.
2. Select Upload from file, then choose your QBO-supported bank file.
3. Follow the prompts to map your file fields to QuickBooks.
4. When finished, click Done to complete the upload.
    

If this issue persists, I suggest reaching out to our Live Support Team. Our support specialists are equipped with the tools to guide you through the process seamlessly and help resolve any account-related concerns efficiently.
 

Here’s how:
 

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Proceed to the Search tab and click the Contact Us button.
4. Enter the details of your concern.
5. You’ll be able to request a callback, set an appointment, or start a live chat with an expert.
    

Feel free to utilize the Reply button below if there's anything else we can assist you with.

Hi there, @mhockman9111.

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.