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I'll share some steps that can help you make sure that your mobile app is working properly. We can reset the application to refresh it. Follow the steps below:
If you're using an Android device:
For more detailed steps of the process, check out this article: Troubleshooting Quick-Start Guide for the QuickBooks app.
Then close and reopen the app to check if that works. If still get the same result, let's uninstall and reinstall the app to start on a clean cliche.
For additional reference, I've attached an article about categorizing transactions: Categorize and match online bank transactions in QuickBooks Online.
You can get back to this thread if you need more help. We're just one comment away. Have a great day!