cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

New app seems broken. My dashboard only shows my bank feeds instead of profit & loss. There’s no more transactions button, so I can’t view and categorize my transactions.

 
1 Comment
Highlighted
QuickBooks Team

New app seems broken. My dashboard only shows my bank feeds instead of profit & loss. There’s no more transactions button, so I can’t view and categorize my transactions.

Hello, katie52. 

 

I'll share some steps that can help you make sure that your mobile app is working properly. We can reset the application to refresh it. Follow the steps below:     

 

If you're using an Android device: 

  1. Go to the More Options ⋮ menu.  
  2. Select Settings.    
  3. Tap Refresh Data, and then choose Yes.  

For iOS: 

  1. Go to Help & Feedback at the top menu bar.   
  2. Choose Reset App Data. Then Refresh.      

For more detailed steps of the process, check out this article: Troubleshooting Quick-Start Guide for the QuickBooks app.     

 

Then close and reopen the app to check if that works. If still get the same result, let's uninstall and reinstall the app to start on a clean cliche.         

 

For additional reference, I've attached an article about categorizing transactions: Categorize and match online bank transactions in QuickBooks Online.   

 

You can get back to this thread if you need more help. We're just one comment away. Have a great day!

Need to get in touch?

Contact us