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jlongfritz
Level 1

Odd Bank Accounts appeared in the Chart of Accounts on all QBOA clients

Is anyone else seeing 3 odd bank accounts appearing in their Chart of Accounts this morning?  This is on all the QBOA clients we have.

1 Comment 1
katherinejoyceO
QuickBooks Team

Odd Bank Accounts appeared in the Chart of Accounts on all QBOA clients

Hi there, @jlongfritz

 

Thanks for letting us know about this issue. I want to make sure this is taken care of immediately. Let's troubleshoot your browser as an initial step to resolve the issue.  

 

QuickBooks Online uses a browser to load the data faster. We can check if this is a browser-related issue by logging in to your QuickBooks using the incognito or private window. 

 

To this, let's press CTRL + Shift for Chrome and CTRL Shift for Mozilla. If it works, go back to the regular browser and start clearing the cache.

 

 If it works, go back to the regular browser and start clearing the cache.

 

If the issue persists, I'd suggest you contact our Customer Care team They can take a closed look as to what is causing this problem. They can also investigate this issue. 

 

Let me know if you have additional questions. I'm always around here to help in any way we can. 

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