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Level 1

On my banking page my quickbooks balance does not show under my bank balance anymore. Is there a way to get it back?

 
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QuickBooks Team

On my banking page my quickbooks balance does not show under my bank balance anymore. Is there a way to get it back?

Hello there, @smithvacservice.

 

I'm here to help you show the balance on the banking page in QuickBooks Online.

 

Once you've connected a bank account into QuickBooks, for a most financial institution, QBO automatically downloads your transaction data each night. Also, the system automatically creates an opening balance. The amount is based on the real-life bank account. 

 

If it won’t show or it has zero amount on your banking page, I recommend updating your bank manually to show the balance.

 

Here’s how:

 

  1. In your QuickBooks Online, go to Banking at the left pane.
  2. Select Banking beside Bank Rules.
  3. On the Banking page, select Update. QuickBooks Online updates all your connected bank and credit card accounts. If you only want to update some accounts, select the unwanted ones to exclude them from the update and select Update Now.

 

I added a screenshot for visual reference.
 

 

For additional reference, you may check this article: Manually update bank accounts.

 

Please let me know if you have any other banking concerns by dropping a comment below. Have a wonderful day!

Highlighted
Level 1

On my banking page my quickbooks balance does not show under my bank balance anymore. Is there a way to get it back?

My quickbooks balance does not show anything under my actual bank balance. Its just blank where my quickbooks balance should be.

Highlighted
Level 1

On my banking page my quickbooks balance does not show under my bank balance anymore. Is there a way to get it back?

My quickbooks bank balance thats underneath my actual bank balance is blank and doesn't show anymore. My actual bank balance shows but my quickbooks balance is blank 

Highlighted
QuickBooks Team

On my banking page my quickbooks balance does not show under my bank balance anymore. Is there a way to get it back?

Hey there, @Smith40.

 

Thanks for following the thread. I'm happy to help you get your QuickBooks balance to show again. 

 

Let's try some basic troubleshooting steps to get this issue resolved. Such as clearing the cache from your web browser. Web browsers collect cache (cookies) to save time when loading repetitive data and images. Sometimes, the cache can become outdated and corrupted, causing issues like your QuickBooks balance not showing. I've included the links for all supported browsers that contain the steps to clear the cache below.

 

That should do the trick! Let me know if you have any questions or concerns. You can reach out to the Community at any time. We're always around to lend a helping hand. Take care and have a great weekend!

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