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One employee didn't download to online. Need to connect to bank for syncing

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QuickBooks Team

One employee didn't download to online. Need to connect to bank for syncing

It's great to have you here, bobbyrobinson103. Let me help you with your banking concern.


I just want to make sure that I understand your concern correctly, are you trying to import your paychecks through banking? If so, we need to make sure that you've connected your bank first. You can follow the steps in this article: Connect bank to QuickBooks Online.


We can also update your bank if you already connected it but there's a missing paycheck. This fixes any connection error between bank and QuickBooks which could be the reason why some paychecks aren't imported. Go to the Banking tab, select the affected account and click the Update button.


If the same thing happens, you can manually upload those transactions into QuickBooks Online. In addition, take note that we're unable to match the downloaded paychecks on the banking page. The best way to handle these transactions is to exclude them. Then, manually mark the paycheck you created in QuickBooks as cleared. You can follow these steps:

  1. Go to Banking and locate the transaction you want to exclude.
  2. Put a check-mark in the box and click the Batch actions drop-down.
  3. Select Exclude selected.

Once done, let's go to your Chart of Accounts, then locate and select the paycheck you created in QuickBooks. Under the Check column, change it to C and click Save.C.PNG

I've added this article if you need assistance in reconciling your accounts in QuickBooks Online.


Keep on posting if you need anything else. Have a wonderful day!

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