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Level 1

One of my linked bank accounts doesn't show up

One of my two credit cards with Chase doesn't show up even though I have checked the link. It shows up under the list when I "reorder accounts" but doesn't show up anywhere on the screen. It has been about 7 weeks. The other chase card is perfectly fine. Thank you.
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Moderator

One of my linked bank accounts doesn't show up

You may be experiencing some browser-related issues, nikeshjpatel.

 

There are instances that an issue like this occurs when the system encounters some browser-related concerns.

 

We can fix this by opening QuickBooks on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to see your other Chase bank account, you can go back to a different browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.

 

Afterward, you're good to categorize and reconcile the transactions.

 

Let me know how these troubleshooting steps work on your end. Keep safe!

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