You may be experiencing some browser-related issues, nikeshjpatel.
There are instances that an issue like this occurs when the system encounters some browser-related concerns.
We can fix this by opening QuickBooks on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If you're able to see your other Chase bank account, you can go back to a different browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
Afterward, you're good to categorize and reconcile the transactions.
Let me know how these troubleshooting steps work on your end. Keep safe!