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Dbraun4
Level 2

Online Payees

I just refinanced my mortgage with the same bank. I now have a new account number with the same payee and address as the old account. How do I set up the new online payee with the same name, address and phone but different account #? How can I make the old payee inactive?

1 Comment 1
Rasa-LilaM
QuickBooks Team

Online Payees

It’s great to see you in the Community, Dbraun4.


Allow me to help so you can set up the new online payee. We’ll have to add a vendor and enter the account number. Let me share the steps to accomplish this task.

 

  1. In your QBO company, tap the Expenses menu to choose Vendors.
  2. Then, click the New vendor button to open the Vendor Information window.
  3. From there, fill in the fields with the right information.
  4. Navigate to the Account no. section and type the account number in the field box.
  5. Click Save to keep the information.

 

If you wish to hide the vendor, follow the recommended steps in this guide: How to make a vendor inactive: How to make a vendor inactive. 


Additionally, the following article contains links that helped you get acclimated to the Online Bill Pay feature. From there, you’ll see answers to frequently asked questions: Pay bills in Online Bill Pay.


Feel free to visit the Community again if you have other concerns or questions. I’ll be right here to answer them for you. Enjoy the rest of the day.

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