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Hey there, @trishka18,
I'm glad to share some steps and insights on how to record a bank refund in QuickBooks.
To track a returned payment, you can use a bank deposit entry. A deposit will increase the bank balance to show that the funds is deposited again. Use the following steps:
I'm adding some related articles for more details about managing bank deposits or recording vendor refunds in QBO:
For other questions, feel free to connect with me again. You can count on me when it comes to QuickBooks concerns. Take care.