Outstanding deposits not showing on the bank reconciliation report.

SSG1 · ‎February 26, 2020

After I reconcile our bank account, and run the reconciliation report, outstanding deposits do NOT show.

Outstanding checks show, but not deposits. It is throwing off my balance sheet.

Example: I receive a credit card payment on the last day of the month. I post it to the customers account, but it won't clear the bank until the following month. Once I post it, it should be picked up by the Reconciliation Report in QB as an Outstanding Deposit, but it doesn't show. Why?

Candice C · ‎February 26, 2020

Hi, @SSG1.

I hope you're having a great Wednesday. Let's some troubleshooting steps before going into details so that we can determine if this is a browser or report issue.

Clearing your browsing data will allow QuickBooks to load as a fresh page to bring back information that was missing from a feature inside of your account. Here's how to clear your file data on Google Chrome:

Go to the Three Vertical Dots (Menu) in the top right-hand corner of the browser.
Choose History and then History again.
Press Clear Browsing Data on the left-hand side of the screen.
Pick All Time in the "Time Range" drop-down.
Hit Clear Data.

Note: If you use another browser, look into this link for the steps on how to clear your file data.

It's that easy! This is a link that can provide you with some additional information about a reconciliation report.

Touch base with me after trying these steps. I'll be on standby.

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Outstanding deposits not showing on the bank reconciliation report.

Outstanding deposits not showing on the bank reconciliation report.

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