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Level 1

Past reconciliation



We had reconciled September 2017, but couple of transfer to the credit card account, it is showing we deleted after reconciliation, even though the transaction is still there. We tried to add a journal entry, we tried to undo reconciliation for the entire month but we are not able to go back and fix it. It is still showing a difference when we go to reconciliation. 


Could you please schedule a 30 mins call and help us resolve this? Thank you.


1 Comment 1
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Past reconciliation

Hello, Kadmiel.

Problems about having a difference when reconciling an account can be caused by the following scenarios:

•    Account mismatches
•    Statement information mismatches
•    Mismatched number of transactions
•    Single transaction difference
•    Amount mismatches
•    Financial institution mistakes
•    Check with your accountant

Each of these causes has their own troubleshooting steps, for more information about these steps, please refer to this article:

If you’re still having issues, after trying the steps in the article, you can reach out to our support team through the steps below: 

  1. Click Help at the top. 
  2. Select Contact us.
  3. Provide a brief description about your concern. 
  4. Click Continue. 

Don’t hesitate to post again if you need anything else. 

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