Payee not showing in reconciliation

Welcome to the Community, CH2020.

Thank you for posting your concern here with us. I'll make sure you can view the payee column and select the right transaction so you'll be able to continue reconciling your account.

QuickBooks Online (QBO) uses browser cache and cookies to perform its best. Once it gets full of outdated files, it'll cause issues the same as yours.

You can fix this by clearing your browser's cache. If you're using Google Chrome, kindly refer to the steps below:

1. Locate the three dots icon at the top right of your screen.
2. Select More tools.
3. Choose Clear browsing data.
4. Select a time range. To delete everything, select All time.
5. Check the boxes next to Cookies and other site data and Cached images and files.
6. Click Clear data.

 If you're using other supported browsers, check out this article for the detailed steps: Clear cache and cookies to fix issues when using QuickBooks Online. It also contains steps on how to clear Intuit-specific cookies from your browser.

After clearing your browser's cache, you can now continue reconciling your account by performing the detailed steps provided on this article: Reconcile an account in QuickBooks Online. This also contains reminders if you'll make any changes after you reconcile.

Please let me know if you have other concerns. I'm just around to help.

So this is happening with me but using the Enterprise version. Any ideas on how to fix that?  

Thank you!

Hi there, @marual.

Let's create a sample company file and reconcile your account from there. This way, we can check if this issue is caused by data problems in your company file. 

To create a sample company file in your QuickBooks Desktop (QBDT), you can follow these steps:

1. Go to the File menu.
2. Select New company.
3. Choose Express Start.
4. Follow the onscreen steps to finish the setup. 

For more details, you can read this article: Create a QuickBooks Desktop Company File. 

If you're able to see the payee when reconciling your account via a sample file, then we'll need to run the Verify and Rebuild Data utility tool. This will resolve minor data issues in your company file.

However, if the issue persists, I recommend performing a clean install. This will fix the data problem in your company file.

Also, I'm adding these great resources that can guide you in reconciling your account in QBDT:

• Learn the reconcile workflow in QuickBooks
• Reconcile an account in QuickBooks Desktop

In case you need help with anything, you're always welcome to post here anytime. Wishing you all the best and success in your business!