cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Anonymous
Not applicable

PayPal CREDIT Account connection no longer working.

Hello, up until 12 days ago I had my Paypal Credit account AND my Paypal account connected in my Bank Feeds.  This always brought in the correct Paypal Credit balance and transactions and the Paypal Account brought in all the regular paypal transactions. 

When I tried to update the PayPal Credit Account it would not connect 

I tried deleting the connection and re-connecting and the result was it only finds one account, the regular paypal account and NOT the PAYPAL CREDIT account. 

I tried connecting it anyway and it imported all transactions from paypal not just the PAYPAL CREDIT account transactions

 

Has there been a change in QBO or a change in PayPal?

What should I do now?

 

Thanks!

2 Comments
Moderator

Re: PayPal CREDIT Account connection no longer working.

Hi, adm2.

Let me share some information about connecting PayPal credit account with QuickBooks Online.


We're receiving reports that other users are getting this error as well and we would like to inform you that this has already been escalated to our Online Banking Team.

 

Although we don't have a specific time frame as to when and how this will be mediated upon, rest assured that this is being looked into.

 

In the meantime, I’d suggest reaching out to our QuickBooks Online Team so they can get your account information and add you to list of affected users. This way, you’ll be notified of any updates on the progress of the investigation via email.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

These articles are a good reference:

 

Please extend your patience while we're working for the permanent fix. Don't hesitate to drop me a line if you have other concerns about PayPal. Have a good one.

Anonymous
Not applicable

Re: PayPal CREDIT Account connection no longer working.

Update. It is now working. When I go to Add account and log in it is again giving the option to choose which account - Paypal or Paypal Credit.

Need to get in touch?

Contact us