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Level 1

Paypal mess

Can anyone help me?

Here's the scenario..

Our paypal is connected as bank in qbo. Heres come the day of reconciling,i'm having a hard time reonciling it coz i've seen duplicate transaction in our checking account and in paypal.Sample we paid a bill via paypal,it also reflected on our checking account.what happened?

QuickBooks Team

Paypal mess

You are getting duplicate transactions because your PayPal and bank accounts are connected in QuickBooks Online, Lavender. 


If the transaction from PayPal is already matched to the record in your register, you can exclude the duplicate from your bank. Similarly, you can remove the downloads from PayPal if you matched the one from your bank account. Here's how:


  1. Go to the Banking menu or Transactions menu, then proceed to the Banking tab.
  2. Select either PayPal or the bank where the transactions are duplicated. 
  3. Go to the For Review tab.
  4. Select all transactions that you want to exclude, then click Exclude.


If the duplicate transactions were already added in your register, you can delete them so you can reconcile the account easily. Just open the bank register, click on each transaction and select Delete


Let me also share a these articles that can serve as additional guides when reconciling your bank:



I'll jump right back if you have follow-up questions. Other members of the forum and the QuickBooks Team is always here to help. 

QuickBooks Team

Paypal mess

Hi Lavender,


Hope you’re doing great. I wanted to see how everything is going about reconciling your bank transactions. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

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