PayPal

Let's open the Banking page on a private window, kristenroyo.

It is to isolate if a browser-related concern is the cause of the issue. You may use these keyboard shortcuts to open one:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, you may go back to a regular browser and clear the cache. Once the cache is piled up, it can cause any unexpected issues on the opened pages.

You also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Once everything's good, you can categorize and reconcile the transactions.

I'll be around if ever you need help. Keep safe!

Hey Adrian! 

I gave that a try and it still won't let me go past page 1 although I have over 300 transactions that need to be reconciled.

Any other ideas of what may be going on?

Hi there, @kristenroyo.

When reconciling transactions in the register, make sure to click the Save for later button. This way, you can ensure you won't miss the entries you worked on and move to the past transaction when reconciling accounts.

Please refer to my screenshots below.

Then you can perform the troubleshooting steps that my colleague, @Adrian_A recommended.

I'm also adding this article as your reference when editing, categorizing, and matching PayPal transactions in QuickBooks: Connect to PayPal FAQs.

Please let me know if you need clarifications. I'll keep my notifications open. Have a great day ahead!

Thanks for everyone's help but this didn't solve my issue. PayPal Banking is only allowing me to see the first page of my transactions when I have now over 500 that need to be categorized. Does anyone know if Quickbooks is working on this issue? 

I can see that we have an open investigation about the PayPal Banking that's not moving to the second page, kristenroyo.

This means that our engineers are already working to resolve the issue. I would also recommend reaching out to out chat or phone support teams. They will need your account details for them to add you to the list of affected users. Here's how:

1. Click Help in the upper right-hand corner of QBO.
2. Click Talk to a human, then type in Talk to a human.
3. Select I still need a human.
4. Click Contact Us.
5. Select between Send a message or Get a callback.

Please take note that our phone and chat support teams are open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. 

Don't hesitate to reach out to us again if you have other questions.