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usergrafmotorglass
Level 1

Please help me figure out why Quickbooks is depositing my money in the Green Dot Bank. I don't have an account with that bank.

I set up the credit card function to deposit into my bank which took a week from the time the payment was made until it was put in the wrong bank.
1 Comment 1
Rubielyn_J
QuickBooks Team

Please help me figure out why Quickbooks is depositing my money in the Green Dot Bank. I don't have an account with that bank.

I'm here to make sure you're able to deposit the payment to the correct bank account, @usergrafmotorglass.

 

There are times that payment is recorded to the wrong account inside QuickBooks. Here's how to fix it: 

  1. On the left panel, choose Transactions.
  2. Select Chart of Accounts.
  3. Choose the wrong account, and click View register.
  4. Select the payment in question, and click Edit.
  5. Change the posting account, and click Save and close.
  6. After, Click Yes to confirm.

If it's the actual payment that is recorded incorrectly to the bank account, I suggest contacting our merchant services team. They can further check your account to verify why the payment was put in the wrong bank and help you fix it. 

 

I've also added this reference that can guide you with our service hours. This is to make sure you'll be accommodated and help you: Support hours and types.

 

Let me know if you have additional concerns. I'm always here to help. Have a pleasant day.

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