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Level 1

PNC Bank Account Connection Not Working

Is anyone else having issues getting their PNC bank account to connect? I'm going on 26+ days since my accounts have synced and I'm not getting a response from support. It starts with being told the following error message:

 

"The old bank connection no longer works, and a fresh new one’s ready for you.

We’ll take you to the bank site to reconnect, then return you here and get everything back on track. (350)"

 

So, then I go through the process to update the link. Everything with my bank is successful (I even get an email from my bank saying the link happened). But, then when I click the "return to intuit" button, I get the following error message.

 

"Something unexpected happened and we can’t connect to PNC Bank - Business Banking.

Try again in a few hours. (590)"

 

This has been going on for over three weeks. Any advice?

36 Comments
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QuickBooks Team

PNC Bank Account Connection Not Working

Thank you for providing on-point details about the errors you're getting when trying to connect your PNC bank account, @FrDavi17

 

Currently, we're receiving reports from other PNC users that they're unable to connect the account due to these two errors. This has been reported to our Online Banking Team to determine what's causing this issue. Rest assured they're actively partnering with the bank to resolve this issue timely. 

 

To add your company to the notification list, I'd suggest contacting our Customer Care Team. After that, you'll receive email updates about the investigation's status and its fix. Let me guide you how. 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Select either Get a callback or Start messaging.
  6. Type in your contact info.
  7. Choose either Confirm my call or Send message.

 

Once fixed, you can approve the way QuickBooks categorizes the transactions. Then, match them against the entries in the For Review tab. For more details, check out this article: Assign, Categorize, Edit, and Add Your Downloaded Banking Transactions

 

We appreciate your patience while we're working on this matter. Just click the Reply button below if you need anything else. I'm always here to help, @FrDavi17

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Level 1

PNC Bank Account Connection Not Working

I'm having the same problem since Aug 2019.  I've made many many calls and keep getting the same response that they are "working on it".   Not sure why we've been paying monthly for services not provided.  Shame on us. 

When it does work (for a day or two) we get duplicate transactions since we do it manually causing more work on our end.  This issue has to be a priority and we need to be compensated for the product not working for such long period of time.  The end of the tax year will soon be  upon us and still no solution.  Unacceptable!

Employees have to do double the work when Quickbooks  was suppose to have made it simple.

We will be looking for something more reliable for future use. 

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Level 1

PNC Bank Account Connection Not Working

Same problem for me since 11/1/2019.  no help from QBO so far.  It's becomming a pain for me as my books are suspended.

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QuickBooks Team

PNC Bank Account Connection Not Working

Hello, @Dan29.

 

Thanks for joining this thread.

 

I've found that there is an ongoing investigation about the connection with PNC banks. Our engineers are still working to fix the issue.

 

While we are working to resolve the problem, we have a workaround that you can perform to ensure you're still able to use your bank. Let's manually import your bank transactions in QuickBooks Online.

 

Here's how:

 

1. From the left menu, select Banking, and choose Banking.
2. Select Upload transactions manually using CSV, QFX, QBO, or OFX format only.
3. Select Browse and choose the file you downloaded from your bank.
4. Click Next to download the file.
5. Map the statement fields according to your file format and select Next.
6. Select Next again of the transactions to import.
7. When prompted whether you want to import now, choose Yes.
8. Tap Let’s go when the Import Completed notification appears.

 

 

Once you're done, you are directed to the Downloaded Transactions window for you to review add or match.

 

Also, I'm backing up my colleague's suggestion to get in touch with Customer Support Team to add your company to the affected users' list. This way you can receive email updates regarding the issue. Please see the steps provided above.

 

For more detailed steps about importing bank transactions in QuickBooks Online:

 

Feel free to read this article for future reference about matching of downloaded transactions in QuickBooks Online: Download, match, and categorize your bank transactions.

 

If you need further assistance. We are always here to help you. Have a good day!

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Level 1

PNC Bank Account Connection Not Working

Thanks  but won't that create a mess once the banking connection starts working as I would download all these transactions and would have dups?

Highlighted
Moderator

PNC Bank Account Connection Not Working

Hello @Dan29,

 

Once the connection of your PNC bank to QuickBooks has been fixed, you may encounter some duplicate transactions while reviewing them. To fix this, you can exclude all your duplicate transactions. To do so:

  1. Go to Banking.
  2. Under Bank and Credit Cards, select your PNC bank account.
  3. Select the For Review tab.
  4. Find and select your duplicate transactions.
  5. Click Batch actions.
  6. Select Excluded Selected.

In addition, here's an article you can read to learn more about how you can exclude your transactions: Exclude Expenses from Downloaded Bank Transactions.

 

In case you need some related articles in managing your bank transactions, you can always visit our Banking and Bank Feeds articles for reference.

 

Please let me know in the comment section down below if you have any other concerns. I'll be always around ready to help.

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Level 1

PNC Bank Account Connection Not Working

I am also having the same issue.

 

What is the point of paying for QBO when you now have to do everything manually?  This has been over 2 months and this issue has not been resolved.

 

Now I am paying for a service that requires me to do the twice the work than if I didn't pay for this service.

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QuickBooks Team

PNC Bank Account Connection Not Working

Hi there, @dk14.

 

This isn't the kind of experience and service we want you to feel.

  

Upon checking, the investigation is still in progress. Our engineering team is engaged and working hard to find a permanent resolution to this issue. Rest assured, we treat this investigation with priority.

 

While we are working to resolve this, you can manually import the transactions. I've added the articles below in case you need them:

 

 Feel free to read this related article for future reference about categorizing your bank transaction in QuickBooks Online:  

 

Please let me know if you need anything else about bank transaction. I'm here to lend a hand.

 

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Level 1

PNC Bank Account Connection Not Working

I'm going on 3 weeks of no connectivity with PNC via Quickbooks.  As a small business owner, this is very frustration.  When I clicked on a "CALL BACK HELP" -- the rep that called me didn't seem to know there was an issue with PNC at first.  Then she came back stating that a known issue is currently being looked into.    I also inquired that if I did a CVS/TEXT import from PNC into QB, would duplicates transaction mess my accounting up once the PNC issue was resolved.. my response from her was "It should not be an issue -- but you should look into that".    WTH !!   That's why I'm  on the phone with QB Customer Support -- so YOU can tell me.  OMG -- completely unacceptable.    

 

As far as doing a CVS/TEXT Import into QB -- well, that experience totally sucked !!   All the transactions were uploaded as Deposit -- so I had to go back in and manually delete 90% of the upload (30 minutes of my time wasted).

 

QUICKBOOKS:  It's time it get serious and fix this issue -- from this thread, it appears some users have had issues since Jan 2019.   With the tax year quickly ending... you are only added more stress to our situation -- yet you are happy to collect our monthly service fees!

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QuickBooks Team

PNC Bank Account Connection Not Working

Hello, @Chuck47130.

 

I understand how much time it takes when something isn't working the way it used to. Rest assured that this issue is already taken care of our product engineers.

 

At this time, they are waiting for a final update from PNC bank so they can finalize a fix for the investigation that was going on. If you haven't been added to the list of affected users, I encourage reaching out to our Support Team. If you were, you'll automatically receive an email notification with the latest updates.

 

Drop a comment below if you have any other QuickBooks concerns. I'm always here to help. Have a great day!

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Level 2

PNC Bank Account Connection Not Working

Wow. A manual workaround for ridiculously overpriced web-based software that's supposed to save me time and increase productivity and profitability. Maybe Intuit's engineers should focus on making the software work as-is BEFORE adding more bloat with additional useless features.

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Level 2

PNC Bank Account Connection Not Working

As if this issue isn't causing enough wasted time, we get to go back and delete duplicate transactions for who knows how many months. At the prices we're being charges this is ridiculous.

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Level 1

PNC Bank Account Connection Not Working

I am experiencing the same problem with PNC.  Do you have any idea when this issue will be resolved?

Laurie Gardner

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QuickBooks Team

PNC Bank Account Connection Not Working

Hi @LGard.


This is an open investigation that has been raised by our banking engineers. They are working to resolve the connection issue with the PNC bank.

 

In the meantime, you can follow a manual self-help troubleshooting steps to resolve bank errors.

 

To manually update the account, here’s how:

 

  1. Go to the Banking menu.
  2. Select the Banking tab.
  3. Choose the account under Bank and Credit Cards drop-down arrow.
  4. Click the Update button at the upper right side of the corner. This will refresh the connected bank account.
  5. If you're prompted to enter your Multi-Factor Authentication (MFA) credentials type in the username and password of the online banking information, then select Continue update.

 

I'd recommend connecting with our customer support to add you as one of the affected users. This way, you’ll be notified of any in-progress updates on the issue via email.

 

  1. Click the Help (?) icon.
  2. Enter in the search field your concern
  3. Tap the Contact Us button.
  4. Select Get a callback and fill in all the necessary information.
  5. Choose to Confirm my call.

I'm adding this article for an additional workaround in connecting the bank: What to do if bank transactions won’t download.

 

Feel free to reach out to me again if you have any other questions, and I'm here to help you. Have a good one.

 

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Level 1

PNC Bank Account Connection Not Working

I have had the same issue.  I just resolved my issue by using the chrome app on my phone to login to QBO and connecting my PNC account.  All accounts are now connected and all transactions are synchronized.  for the record....QBO is a joke!

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Level 2

PNC Bank Account Connection Not Working

Same issue.. FYI.. none of the fixes listed here will result in any less work for me! Now books are over 900 transactions and $40k behind! I'm furious! I was told by QBO support that PNC is not friendly or cooperative when it comes to trying to work with them to correct this issue. I understand that the bank is the controller of what is imported. We have had a credit card that fell off first, about 3 months ago, and now the operating and inventory accounts are reversed! I wouldn't have a problem posting the transactions, as an expense is an expense, but then when the accounts are reconciled, well.. (I am using the accountant version of QBO)

 

C'mon QBO! You have got to have those engineers, as well as every other hand on deck, working around the clock to correct this issue.  Let's not even begin to discuss that we are in the last month of the year, and will need to complete all of this in order to file out tax forms in January! We already had to "estimate" our sales for the month of November in order to be compliant with sales tax reporting. This is COSTING COMPANIES MONEY! HELP!

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QuickBooks Team

PNC Bank Account Connection Not Working

We value your time doing with us, @meeshalee.

 

We want this issue sorted out as soon as possible so you can complete all tax returns in January. Rest assured, we are treating this investigation as a top priority. We will provide you with an update about its status via email. Please make sure to contact us in your available time so we can add you to the notification list.

 

Here’s how to contact them:


1.     Click the Help icon.
2.     Select Contact Us.

help.PNG
3.     Enter your issue, then hit Let’s talk.
4.     Choose either Start messaging or Get a callback.

help 2.PNG help 3.PNG

 

Since @johhny5 shared a solution to get it back to working order, I suggest trying those steps he mentioned above.

 

Thank you for your understanding and patience.

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Level 1

PNC Bank Account Connection Not Working

We haven't received a single update from our PNC accounts since Nov 19th. Customer support is zero help in that they have no idea this is an ongoing problem.

 

We've used QBO for several years but if this continues into the new year, you can be rest assured we will be looking at alternatives as we are reaching an unacceptable time frame for resolution.

 

...And let's not get into the fact that QBO never contacted affected customers letting them know that accounts haven't been syncing properly...

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QuickBooks Team

PNC Bank Account Connection Not Working

Experiencing a bank connection error for a long time can be a real pain, InitialHoldings.

 

We appreciate your time and effort you've spent with one of our technical support agents to get this banking issue sorted out. I'll personally share your feedback with our phone support team about sending updates to the affected customers. We'll be able to take action on improving our customer service.

 

This is still an ongoing issue and our engineers working together for the permanent fix.

 

In the meantime, you can manually upload the bank transactions into QuickBooks Online.

 

Once the connection is fixed, you may encounter some duplicate transactions while reviewing them. You can exclude them in the Banking page.

 

We have a link here where you can find articles about managing Online banking into your account: https://quickbooks.intuit.com/learn-support/en-us/banking/bank-feeds/08?product=QuickBooks%20Online.

 

I'll also keep an eye on the issue and will get back to you if there's an update. Visit us again if you need anything else with Online banking. I'll be here to help.

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Level 2

PNC Bank Account Connection Not Working

If this is answer...

 

"In the meantime, you can manually upload the bank transactions into QuickBooks Online.

 

Once the connection is fixed, you may encounter some duplicate transactions while reviewing them. You can exclude them in the Banking page."

 

... then what do we do about ALL of the HOURS it will take? I have almost one thousand transactions that are not posted right now. Due to needing review, a couple of those are in the earlier months of 2019. None of the fixes above are working! I have transactions listed for review just fine, but none of them are in the correct bank account.

Highlighted
Moderator

PNC Bank Account Connection Not Working

Hey there, meeshalee.

 

We're receiving reports that other users are getting this error as well and we would like to inform you that this has already been escalated to our engineering team. They'reworking closely to get this issue resolved.

 

If you haven't contacted our QuickBooks Online Support, I suggest doing so. They can add your account to our notification list to receive live updates when the fix is available. Provide investigation number INV-38842.

 

Here's how you can reach us:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

For now, as a workaround, you can exclude the incorrect transactions. Below are the steps to complete the process:

 

  1. In the left navigation menu, click Banking.
  2. Under the For Review tab, select the transactions you want to delete.x.PNG
  3. Click the Batch actions button and select Exclude Selected.c.PNG
  4. Go to the Excluded tab.
  5. Select the transactions.
  6. Click the Batch actions button and select Delete.

I appreciate your patience while we're working on this. If you have any other issues or concerns, please let me know by dropping a comment below. I'm always here to help. You have a nice day.

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Level 2

PNC Bank Account Connection Not Working

Okay.. so.. I have already tried EVERYTHING on this list. Don't let the bank balance fool you! The transactions are STILL mixed! I tried logging in on a mobile device through chrome, didn't work. I tried disconnecting and reconnecting bank accounts, didn't work. In fact, when they came back, the same old transactions were there, far beyond what the bank said they would allow to be downloaded (January 2019). I have completed a contact form, and assume that someone will contact me when you EVENTUALLY figure SOMETHING out.  Bank balances are now showing in the accurate account for me, but transactions are still switched, and therefore cannot be posted from the review list. We may as well go back to single transaction entry since this is SO time consuming. This program is supposed to save my clients and I time, not impose on it! 

 

Prior to this particular debacle, I was a HUGE fan of QBO and have referred many, many companies! I am in the accounting field, so these clients are at my doorstep daily. I am no longer recommending this software, and may migrate to an accounting program that my tax software offers at this point. This is beyond unacceptable!

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Level 2

PNC Bank Account Connection Not Working

I was using a desktop version of Quickbooks.  I only switched to the online version because I could no longer download my transactions from PNC without doing it manually. 

This has been going on for 2 months.  We will be reimbursed for the months we haven't been able to download the transactions.  If I wanted to do it manually I could have just stayed with my desktop version.  It was working fine for me otherwise.

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Level 1

PNC Bank Account Connection Not Working

I do not use Quick Books, or any other intuit product beyond TurboTax (Thanks for this free service QB, really appreciate what you've created there). I am here, however, because I've been having connection problems with PNC connecting to other services for months and this was the most recent thread on the same issue I'm having after searching Google.

 

I wasn't going to comment, because I have no need for these services and thus am not invested in the discussion happening here. ALTHOUGH... After scrolling through this comment section, y'all REALLY need to lay off QBO. It's *so very obviously* a problem originating from the end of the banks. Seriously.. Grow up, act like the functioning adults you are, roll up your sleeves and get to work instead of b*tching at the wrong company! Technological advances impacting the 'convenience' of day-to-day work life such as this has made y'all soft and cushy. Fix problems, don't contribute to this toxic unconstructive feedback.

 

Congrats on being the complainers of the world instead of the problem solvers.

 

Quickbooks, definitely continue putting the pressure on PNC, there's no reason they should be having this problem for 3+ months, and you being the large company you are will have more luck getting through to someone important there than any of us average joes.

 

Peace out folks, I have absolutely no reason to return to this page. Reply if you want, this is most likely the last you'll hear from me here. 

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