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tony94
Level 1

PNC bank stopped syncing to Quickbooks for 2 weeks now?

 
1 Comment 1
Rea_M
Moderator

PNC bank stopped syncing to Quickbooks for 2 weeks now?

I know how important syncing your PNC bank transactions to your QuickBooks Online (QBO) account, @tony94. That's why I'm here to share details on the actions you need to take care of this.

 

 

Currently, we have an ongoing investigation about downloading PNC bank transactions to the program. Rest assured that our product engineers are actively working to get this issue fixed as soon as possible.

 

In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This way, you're in the loop about the investigation's status and its fix. You can provide the INV-48503 to our representative as your reference.

 

We've updated our customer support options in QBO. In case you want to talk to one of our support, you can request a callback. Here's how:

  1. Go to the Help menu.
  2. Select the Contact Us button.
  3. Enter a brief description of your concern in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a call or Get a callback.
  6. Enter your contact information.
  7. Select Confirm my call.

 

I've attached a screenshot below for your reference.

 

To make sure we address your concern on time, contact us from Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. For the Advanced version of QuickBooks, you can contact them any time and any day.

 

Once all your latest PNC transactions sync, you can edit, assign, and categorize them in QuickBooks. You can also match them to the existing entries in your account. To complete this task, go to the For Review tab in the Banking menu. For the detailed steps, kindly check out this article: Categorize and match online bank transactions in QuickBooks Online.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

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