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I'm happy to have you back here in the Community, @FMW.
You can create a bank deposit for the certified check that has been returned. You got me here to walk you through how to achieve this goal.
Making a bank deposit can put the check back in the register. In doing so, make sure to use the correct expense account on where the money was coming from.
To do that:
- Click on Banking at the top.
- Press on Make Deposits.
- Select the account where the check will be deposited to in the Deposit to section.
- Enter the Date.
- Choose the customer's name and the account where the refund is coming from.
- Hit on Save & Close.
Here's a reference that you can check out for additional information about recording deposits in QuickBooks Desktop: Record and make bank deposits in QuickBooks Desktop.
Let me know if there's anything else that you need. I'll be right here to assist you further. Take care!
