Previously reconciled entries show up in this month's bank recon

JoanChanning · ‎March 30, 2021

My client switched from QB Desktop to QBO at the beginning of Sept 2020. They have about 10 bank accounts & credit card accounts. ALL these accounts were reconciled in the desktop version through July 2020. They have one large checking account & several smaller checking accounts that are used for specific reasons.

Now I am looking at the bank recon screen for one of the smaller accounts. It shows entries going back all the way to 01/21/20 to 07/17/20 as needing to be reconciled.

Ever since switching to QBO we've had all kinds of problems with the bank accounts. It has taken me & their financial manager lots of time to get the books reconciled thru 12/31/20. Mostly this is because previously downloaded entries keep coming back into the accounts.

We are so frustrated with this that we are starting to look for a different bookkeeping program.

Any suggestions?

MarsStephanieL · ‎March 30, 2021

Hi there, @JoanChanning.

Allow me to share some details about what happened during the migration process from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO).

When exporting your QBDT information to QBO, there is some information that isn't included. The reconciled transaction is one of them. As a workaround, you can do the monthly reconciliation on the accounts like what you're doing now.

However, if the bank transactions have been reconciled in QBO and it keeps on downloading duplicate transactions, I'd suggest excluding and deleting them by batch on the Banking page. Also, just in case it's been showing more duplicate transactions even after deleting the first one, I'd recommend contacting our Customer Care Team to check further if there's an occurring bank connection issue.

For a more comprehensive list of the limitations of exporting process, you may check out this article: What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

To resolve any reconciliation concerns, you may visit this article: Reconcile an account for multiple months or years of transactions and financial statements.

I'll be around if you have other questions or concerns. Please don't hesitate to let me know in the comment section. Take care.

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Previously reconciled entries show up in this month's bank recon

Previously reconciled entries show up in this month's bank recon

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