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pdad
Level 1

Problem with Chase bank feed sync after recent update.

My chase banking feed sync hasn't worked properly since the latest update.  I have a checking and credit card account linked.  Checking update happens very quickly no problem, then the credit card hangs in the app with the spinning wheel and the action drop-down remaining greyed out and saying "Updating (1 left)". see screenshot.  it stays like this until I go into the credit card edit screen, edit account info and save and exit (without changing anything).  This has only been an issue since the bank feed update.  any ideas?

7 Comments
moodswing
Level 1

Problem with Chase bank feed sync after recent update.

Same problem is happening for me when trying to download transactions from Chase. It has been plaguing us for the past week. Very frustrating. Has anyone figured out a solution?

PreciousB
Moderator

Problem with Chase bank feed sync after recent update.

Hi there pdad and moodswing,


Thank you for providing me a screenshot about your banking issue. Let me share what I know why the Chase credit card banking feed is not updating.


I looked into this further and found out that this is an ongoing issue.


Our engineers are aware of this and are diligently working on a fix. I suggest contacting our QuickBooks Online Customer Care Support. This way, we can notify you via email about the status of the issue.

 

I appreciate your patience while we're working to resolve this. Please know that I'm only a post away if you need anything else. Have a good one.

Pkohler
Level 1

Problem with Chase bank feed sync after recent update.

Having the same problem here - we just got fixed with Wells Fargo's sync and now having problems with Chase.

 

Can you give us a time estimate on when this is going to be taken care of?

BettyJaneB
QuickBooks Team

Problem with Chase bank feed sync after recent update.

Hi there, Pkohler.

Thanks for checking in with us. Allow me to share some details about this concern.

Currently, we can’t provide the estimated time on when this issue will be fixed. Rest assured that our engineers are still working to get this resolved as soon as possible.

For now, I’d suggest giving our Customer Care Team a call so you’ll be added to the list of the affected users and be able to receive notifications if there’s an update about the issue.

To reach them, please refer to this link: https://community.intuit.com/articles/1145770.

Please know that the Community is always here if you have queries about QuickBooks. Wishing you and your business continued success.

pdad
Level 1

Problem with Chase bank feed sync after recent update.

hi, any update on this?  its a very annoying and productivity sapping issue.

HoneyLynn_G
QuickBooks Team

Problem with Chase bank feed sync after recent update.

Hi there, @pdad.

 

I appreciate you looping in and adding a comment in this post.
 

There hasn't been an update for this investigation at this time. While we're communicating with your bank, I'd like to make sure your company details are added to the open investigation (INV- 21854) notification list.

 

Thank you for understanding. I will also get back into this thread once I get an update.

Pkohler
Level 1

Problem with Chase bank feed sync after recent update.

Last week I spent about 40 minutes on the phone with quickbooks doing some trial and error steps and was able to get most of the accounts updating. It's still a little buggy and sometimes it takes a couple hours to update.

 

Not a complete fix and still super annoying - but worth a try to contact them and run through some steps with them.

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