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Let me route you to the best support available, @maria37.
I recommend contacting our support team. From there, they'll be able to securely check your account and further assist you on your refund request.
To get in touch with them, you can follow these steps:
You can also check out support hours to ensure we address your concern on time.
Also, check our Account management page for QuickBooks Online (QBO) and learn some best practices on managing your account.
If ever you need help with your QBO account, you can always get back to us. I'm more than happy to help. Stay safe!