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QB hasn't been able to connected to Horizon Bank Texas as well as other regional banks for over 3 weeks. What's the status on the fix?

 
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QB hasn't been able to connected to Horizon Bank Texas as well as other regional banks for over 3 weeks. What's the status on the fix?

Hi, treasurer76!

 

Are you getting any alerts or error message when trying to connect your Horizon Bank Texas account? If so, try updating the account and wait for a few hours and try checking if the same problem happens.

 

Follow the steps below:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.

If it doesn't self resolve the problem, follow the troubleshooting steps below:

 

  1. Open a private window.
  2. Go to the Banking menu then find the account that is not updating.
  3. Click on the pencil icon then select Edit sign-in info.
  4. Input your log in credentials, then click Update.

To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

 

You can also upload the transactions manually to ensure the account is up-to-date. Download the data from your bank then map the transactions in the following supported formats or  file types:

Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:

 

  1. Click Banking from the left navigation panel.
  2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
  3. Select Browse and choose the file you downloaded.
  4. Choose an account from the list, then Next.
  5. Follow the on-screen instructions to map the fields.
  6. Select the transactions to import.
  7. Click Yes.
  8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

 

Please note that the Bank Feed will download these transactions once the connection resumes to its normal order. To avoid duplicates, exclude them to keep your accounts accurate.

 

Here's how:

  1. Go to the For Review tab.
  2. Check the box next to each transaction you want to exclude.
  3. Select the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are moved to the Excluded tab, and won’t be added to QuickBooks or downloaded again.

 

I appreciate your patience with this banking problem. Let me know how things go in the comment section, as I want to make sure this is resolved. I'll be more than glad to share additional insights and assistance whenever you need it. Have a wonderful rest of the day!

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