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Welcome to the Community, @beverlybloom-afl,
Allow me to share some information about connecting banks. There are a few reasons why you can't link your bank to the program. You might have entered the wrong bank URL, or it can also be that the connected account types to your bank are limited. To know more, kindly visit: Find your bank or credit card account when you connect to online banking.
To ensure that you link the correct bank account, log in to your bank's website and copy its URL. Paste it afterward on the Search field in QBO. For detailed steps, refer below:
1. On the left panel menu, select Banking.
2. In the Banking page, select Link account.
3. In the Search bar, paste the bank's URL.
4. Choose your bank. (Note: If there are multiple options, you may have to repeat these steps to find the correct account.)
5. On your bank's website, enter your bank login. Then select Continue.
For detailed information: Connect bank and credit card accounts to QuickBooks Online.
Please refer to this article for troubleshooting steps if you happen to encounter errors in linking your bank account: What to do if you get a bank error or can't download transactions in QuickBooks Online.
If the issue persists, I suggest accessing your account using a different browser or a private window. You may try to link your bank account there and clear your browser's cache and cookies if it works.
You can manually upload transactions as a workaround if the issue is still the same. You can then categorize and match them once done.
I'll also add this article you can use if you need further guidance in managing your QBO account: QuickBooks Help Articles.
Don't hesitate to click the Reply button if you require further assistance with your bank connection. The Community team is here to help anytime. Have a great day!
