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DG5
Level 2

QB online not connecting to my Chase account

This morning my QB online does not seem to be connecting to my Chase accounts. I went to 'Banking' and clicked on 'update' and did not get any error message, so everything looked like it was working. But the account still says 'last updated on 2/8/21' and the amount in the account does not reflect the significant deposit I made yesterday. Any thoughts?

7 Comments
MelissaD13
Level 1

QB online not connecting to my Chase account

I'm having the same issue as are others.   Seems like it may be a QBO issue 

epicvmd
Level 1

QB online not connecting to my Chase account

I'm having the same problem as well. It's been going on for 1 full day already.

Sleeves
Level 1

QB online not connecting to my Chase account

Same thing here with Wells Fargo

CharleneMae_F
QuickBooks Team

QB online not connecting to my Chase account

Good day, everyone.

 

I'm here to make sure you'll all get the answer you need about the banking issue. Our QuickBooks Support Team can check and have this investigated. I'd suggest reaching out to them to determine the main cause of this.

 

Here's how:
 

For the old Help menu interface:

 

  1. Click the Help (?) icon at the top.
  2. Choose the Contact Us button.
  3. Type your issue or question on the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select the Start messaging option.

For the new Help menu:

 

  1. Click the Help (?) icon at the top.
  2. Type Talk to a human.
  3. Enter your issue or question on the What can we help you with box.
  4. Choose I still need a human.
  5. Select the Start messaging option

To ensure that you'll be assisted on time, please see our support hours.

 

In the meantime, you can use CSV files to import your bank transactions.

 

Additionally, you can also categorize your bank transactions once they're downloaded.  This will help you in reviewing them to make sure your books are accurate.

 

We appreciate all your patience on this matter. We'll be working hard to resolve this as soon as possible.

chloeshest
Level 1

QB online not connecting to my Chase account

Same, also with Chase. 

 

I'm sure they realize this is an issue, enough people have posted about it.  I wish they would send an alert when this happens and let us know they are working on it.  

BethatVIVO
Level 4

QB online not connecting to my Chase account

Same issue here but w/ Chase Bank, just started yesterday.  I also haven't been able to connect any of my AMEX accounts in a month.  QBO keeps saying it's an error on AMEX's side. Find that highly unlikely considering it's now happening w/ Chase and just minutes ago happened w/ our local bank.  What is the deal!?!

Fiat Lux - ASIA
Level 15

QB online not connecting to my Chase account

@BethatVIVO 

Have you tried open your QBO account on private/incognito browser?

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