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treasurer121
Level 2

QB Online recognizes all bank transactions bar one: a deposit of $300.00. Other deposits are recognized. How do I get the recognition?

Here are entries from the bank: Jun 29, 2021 DEPOSIT WEST TISBURY 200.00 34,240.55 Jun 28, 2021 DEPOSIT WEST TISBURY 300.00 34,040.55 Here are the QB transactions: 07/01/2021 Adp Tax -$360.14 Added to: Expense: Payroll Expenses:ADP Taxes 07/01/2021 $360.14 06/29/2021 Deposit West Tisbury $200.00 Added to: Deposit: QBA Dues 06/29/2021 $200.00 06/25/2021 ADP Payroll -$102.68 Added to: Expense: Payroll Expenses: The $200 is recognized, the $300 is not
Solved
Best answer July 03, 2021

Best Answers
katherinejoyceO
QuickBooks Team

QB Online recognizes all bank transactions bar one: a deposit of $300.00. Other deposits are recognized. How do I get the recognition?

Hi there, @treasurer121

 

Thanks for sharing your concerns here in the Community today. As an insight, all the information received in our system is dependent on what your financial institution sends to us. 

 

Please ensure that the $300 is not on a pending status from your bank as QuickBooks will only recognize posted items.  

 

Also, security updates, connectivity issues, and data transmission interruptions are possible reasons behind the unusual behavior. When this happens, I'd suggest adding the missing transaction to your account register. 

 

Here's how: 

 

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Find your bank, then select View register from the Actions column. If you're new to QuickBooks, select See your Chart of Accounts first.
  4. At the top of the list, select the Add journal entry, Add deposit or Add check dropdown. Tip: The menu can be hard to see - it's at just above the most recent transaction. You can also press Ctrl Alt + N.
  5. Select the transaction you want to add. Fill out the fields to complete the transaction, then select Save.

 

For future reference, here's a great article that can guide you in reconciling your account monthly to ensure your account in QBO matches your bank statement. 

 

Feel free to get back and post some more should you have any additional questions about your deposit. I'll be here to help you more. Stay safe!

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4 Comments 4
katherinejoyceO
QuickBooks Team

QB Online recognizes all bank transactions bar one: a deposit of $300.00. Other deposits are recognized. How do I get the recognition?

Hi there, @treasurer121

 

Thanks for sharing your concerns here in the Community today. As an insight, all the information received in our system is dependent on what your financial institution sends to us. 

 

Please ensure that the $300 is not on a pending status from your bank as QuickBooks will only recognize posted items.  

 

Also, security updates, connectivity issues, and data transmission interruptions are possible reasons behind the unusual behavior. When this happens, I'd suggest adding the missing transaction to your account register. 

 

Here's how: 

 

  1. Go to the Accounting menu.
  2. Select Chart of Accounts.
  3. Find your bank, then select View register from the Actions column. If you're new to QuickBooks, select See your Chart of Accounts first.
  4. At the top of the list, select the Add journal entry, Add deposit or Add check dropdown. Tip: The menu can be hard to see - it's at just above the most recent transaction. You can also press Ctrl Alt + N.
  5. Select the transaction you want to add. Fill out the fields to complete the transaction, then select Save.

 

For future reference, here's a great article that can guide you in reconciling your account monthly to ensure your account in QBO matches your bank statement. 

 

Feel free to get back and post some more should you have any additional questions about your deposit. I'll be here to help you more. Stay safe!

katherinejoyceO
QuickBooks Team

QB Online recognizes all bank transactions bar one: a deposit of $300.00. Other deposits are recognized. How do I get the recognition?

Hi there, @treasurer121.

 

Hope you’re doing great. I wanted to see how everything is going about the missing deposit concern you had yesterday. Was it resolved?

 

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

treasurer121
Level 2

QB Online recognizes all bank transactions bar one: a deposit of $300.00. Other deposits are recognized. How do I get the recognition?

Thank you for the advice. I have "manufactured" an import transaction and the books balance as they should. 

I still have no understanding of the reason that QB Online cannot (or will not) import the singular transaction from the bank. On Tuesday I will take up that question with the bank.

Again, thank you for the good advice.

Regards,

R

treasurer121
Level 2

QB Online recognizes all bank transactions bar one: a deposit of $300.00. Other deposits are recognized. How do I get the recognition?

Following your advice, I have "manufactured" a banking transaction that stands in place of a normal import. Now, the books balance as they should.

Thank you for the advice which was succinct and timely,

Regards,

R

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