I use QBO and have several bank accounts linked with USAA. About 12 days ago, the feed stopped working (saying error message 108 ). After two extensive calls with USAA, they claim no knowledge of how to clear notifications and that they don't support QB. I've talked to Intuit twice...first time they escalated my concern it got lost and never addressed. A week later, I have another case # and haven't heard anything back yet. Any help appreciated!
Thank you for letting us know what's happening, @rg3.
I'm here to help you pass through the Error 108 so you can successfully update your bank account in QuickBooks Online (QBO).
The error means that there's a message on your bank's website that requires your acknowledgment. It's best to sign in to your bank's website and run through the messages and alerts. Once done, please try to sign back in again using your QBO account.
Next, let's try to manually update your bank account by following the steps below:
If you're still getting the same result, I'd advise reaching out to our phone support again and providing your case number for them to view the details of your issue. They also have the resources to conduct more investigation and will help you keep track of the escalation.
Please tag or mention my name on how this goes. I'd like to make sure that you're able to get a resolution needed. I'm always on the look out for your response. Have a good one.
HoneyLynn_G - Thank you for your response but I have read the article and been on the phone with Intuit support two different times over an hour each trying all you mentioned and more. I was supposed to receive a phone call today but alas no response again. I'll have to call AGAIN. I'm considering canceling QBO and doing something else if I don't get any answers soon.
I've confirmed that this has been escalated, and someone will going to call you once there's an update. There's currently no specific time frame when this will get resolved. However, we're already working on reaching out with your bank to check and fix the online banking connection.
We sincerely appreciate your patience while waiting for our follow-up call.