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QBO no longer connecting to Citicard

Is anyone else having issues with QBO no longer connecting with Citicard? I see the message - 

If that doesn't work, your bank's website is having trouble. It's usually something routine, or at least temporary. Try updating again tomorrow. (105) 
 
The last sync was 7 days ago. Has anyone found a fix for this?
8 Comments
Community Contributor *

Re: QBO no longer connecting to Citicard

Hi hkrn44,

 

I was also having that error for several days with my CitiBank accounts but not my Wells Fargo accounts.  There was an issue that has been resolved and I see now after the holiday weekend that it is working again.

Moderator

Re: QBO no longer connecting to Citicard

Hey there, hkrn44 and Ira_Get.

I'm here to provide updates about connection issue with CitiBank.

 

We're pleased to inform you that the error 105 has been resolved. The resolution has been implemented and the bank account should be ready for you to use.


In order for you to make sure you can complete your work, as an initial troubleshooting step, let's perform a few manual updates.
 
Here's how: 

  1. On the left navigation menu, click on Banking.
  2. Go to Bank Feeds.
  3. Click on Update in the upper right. QuickBooks begins updating your account.

If the problem persists, I'd recommend reaching out to our QuickBooks Online Support. Agents have the necessary tools, like screen-sharing to get you back up and running. Also, you can get in touch with them via chat support: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

Feel free to reach again if you have any other questions. I’d be more than willing to lend you a hand. Have a great rest of your day!

AS9
Not applicable

Re: QBO no longer connecting to Citicard

hi. Thanks for your optimism, but as best I can tell, this issue has absolutely not been fixed. I have been in communication with Qb for almost a year about it. I tried to suspend disbelief and hope for the best, so I followed your instructions. Firstly, I do not see anywhere that offers "Bank feeds." Can you please clarify? But when I try to add account- my citibusiness cc - the link that you need to type in to reach it is citicards.com. That is the website for citicards. Ever since citibank change their cc website to be citicards.com, the link does not work. Now when you type that in, it only offers very specific citibank cc's. I.e. - Home depot citi cc, exxon citi cc. It does NOT link to the general citicards.com site and so people with regular (personal or business) cc's from citibank STILL cannot link that site to link their account. I have asked QB about this and they have said, for close to a year now, that they are passing on the problem to their tech department and that customer service is not allowed to speak directly with the tech dept so they have no way to assure this change will take place. WHAT!????!! What on earth does that mean. So no, the problem seems to have not been fixed, and if one of the MANY customer reps I spoke with over this past year is correct, they are not going to pursue fixing it. Which is leaving a lot of us stranded. 

QuickBooks Team

Re: QBO no longer connecting to Citicard

Hi there, @AS9.

 

This isn't the kind of service we want you to experience. We know how much time it can take when something isn’t working the way you need it to, which is why we make great efforts to deliver customer satisfaction at all time.

 

I appreciate all the details and screenshot you've given to clarify your issue. I'm here to provide the best information about the closed investigation with CitiBank and Citi Credit Card error 105.

 

We have received an update from our engineering team that the error 105 where customers are not able to add new Citi accounts or refresh existing connections is now resolved. All transactions should be downloaded since the last successful account refresh.

 

While you're not able to search the bank's website, I suggest sending a request to your bank since this could have been disconnected due to the maintenance.

 

Here's how:

  1. Go to the Banking tab.
  2. In the Banking page, click the Add account button.
  3. Enter citicards.com on the search box.
  4. Use the navigation bar to scroll down and click the link for Still can't find your bank?.
  5. Enter the bank's web address (URL). The URL should be the exact same URL they use when logging in to their bank accounts outside QuickBooks Online.
  6. Click the Request button.

At the end of the month, all requests submitted by customers are reviewed then added up by Intuit. The most requested banks will forward their information to Intuit's OFX sales team, who will then contact the banks back.

 

Please know that we value your patience while dealing with this concern. To check updates about your request, I recommend contacting our QuickBooks Online Care Team for assistance. They'll be able to reach out with our Intuit OFX sales team on your behalf.

 

This should provide you information about citicards.com connection with QuickBooks. If there's anything else you need from me, feel free to comment below. I'm always here to help in any way I can. Have a great rest of your day!

AS9
Not applicable

Re: QBO no longer connecting to Citicard

I have done this exact thing several times over the past year! I have also told the same thing to customer service via phone and email. NOTHING HAS CHANGED!! It will take someone who works there to take the initiative and do the right thing rather than always passing the buck! It's INCREDIBLY bad service. terrible.

You say the issue " is now resolved" but then you say I should request they resolve it. What are you talking about??? those are two opposite things ! and the issue is not resolved. 

 

 

QuickBooks Team

Re: QBO no longer connecting to Citicard

Hi AS9.

 

Our engineering team has confirmed that this issue has been resolved and fixed. Since you're still experiencing the same issue while connecting with Citicard, I suggest getting in touch with our QuickBooks Online Support to check and investigate this further for you. Our support has the chance to pull up your account securely and can generate a screen sharing tool to check the connection between your bank and QuickBooks.

 

Please check this article for the support's contact information: QuickBooks Online Support.

 

Stay in touch if you have any other questions about the Citicard/CitiBank. Have a good day ahead!

 

AS9
Not applicable

Re: QBO no longer connecting to Citicard

absolutely has not been fixed. please provide exact link to QuickBooks Online Support as all i see is a phone # or a community forum. thanks

QuickBooks Team

Re: QBO no longer connecting to Citicard

Thank you adding a comment, @AS9.

 

It's my pleasure to help you get the QuickBooks Online Support contact information.

 

To get the support's contact information, you may go to this link: https://quickbooks.intuit.com/community/Getting-Started/Get-help-with-QuickBooks-Online/m-p/185932 and click on Connect with a QuickBooks Expert.

 

or 

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online as your product.
  3. Under What can we help you with?, click Running your business in QuickBooks.
  4. Select Banking.
  5. Click on Get Phone Number for the support's contact information under Here's how to connect with a QuickBooks expert about.

That would get you in touch with our QuickBooks Online Support. Feel free to drop by if you have any other future concerns. Wishing you the best!

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