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Community Explorer **

QBO no longer synching with Citibank websites

Hi All,

Either Citibank has modifed login website URLs and QBO has not updated or can't find a work around, or QBO has changed it's logon in banking in someway that no longer supports my citibank biz/personal accounts or my citi biz credit card. I've called QBO customer support twice since Feb 9th and they have not done anything about it. Anyone else having this problem? Error 102.

 

Thanks, 

EWIW

 

 

Solved
Best answer 05-14-2018

Accepted Solutions
QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hi all,

 

Thank you for reaching out the QuickBooks Community. Let me share an update about the connection issue with Citibank.

 

Good news, the investigation for error 102 has been closed and resolved. Now, let’s do a manual update to refresh the connection between Citibank and QuickBooks Online.
Here’s how:
1.    Click Banking from the left pane.
2.    Select Update in the upper right of the screen. QuickBooks begins updating your account.

 

Check out this article for additional information: Manually update your bank accounts.

 

If you’re still experiencing the same behavior, I’d suggest contacting our Customer Care Team so you’ll be added to the list of affected users to investigate further. You can find the phone number in this article: https://community.intuit.com/articles/1145770.


Let me know how it goes by leaving a comment below. I’ll be here to keep helping. Wishing you continued success!

71 Comments
Active Member

Re: QBO no longer synching with Citibank websites

I am trying to set up a new Citibank Business card right now. It's not working because of a "business code" - apparently it's this 2FA situation. Citi's and Intuit's customer service reps point fingers at each other. 

Frequent Explorer *

Re: QBO no longer synching with Citibank websites

I was having the same problems.  I called QBO and Citibank yesterday.  Citibank said their credit card is no longer supported on the QBO platform.  Time for me to find a new credit card provider. 

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hi all,

 

Thank you for reaching out the QuickBooks Community. Let me share an update about the connection issue with Citibank.

 

Good news, the investigation for error 102 has been closed and resolved. Now, let’s do a manual update to refresh the connection between Citibank and QuickBooks Online.
Here’s how:
1.    Click Banking from the left pane.
2.    Select Update in the upper right of the screen. QuickBooks begins updating your account.

 

Check out this article for additional information: Manually update your bank accounts.

 

If you’re still experiencing the same behavior, I’d suggest contacting our Customer Care Team so you’ll be added to the list of affected users to investigate further. You can find the phone number in this article: https://community.intuit.com/articles/1145770.


Let me know how it goes by leaving a comment below. I’ll be here to keep helping. Wishing you continued success!

Frequent Explorer *

Re: QBO no longer synching with Citibank websites

So are you saying Citibank credit card still automatically syncs with QBO or do we have to upload our date manually using a CSV file?  I was told by Citibank credit card that they no longer sync with QBO.

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hey there, Desarie.

 

Thanks for contacting us here in Community.

 

I was able to test a Citibank connection successfully in my QuickBooks Online sample account. I recommend reestablishing the account connection by following the previous steps provided by @KhimG. This will launch communication between Citibank and QBO once again.

 

If the problem persists, you may want to contact the Support Team for additional assistance. Agents have the necessary tools, like screen-sharing, to locate where the issue is coming from. The number to reach an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

 

You'll be back up and running in no time. Let me know if you have any other questions.

Experienced Member

Re: QBO no longer synching with Citibank websites

Am still having this problem.  

 

@KhimG 's suggestion does not work either.

 

Any solution from QB?

QuickBooks Team

Re: QBO no longer synching with Citibank websites

When you ask for a solution, the Community delivers, @imarkphillips.

Since the manual update didn't bring in any transactions, reconnecting the account will resolve the issue and get the bank feed downloading again. Whenever you reconnect, the financial institution will send 90 days of prior transactions as though you were connecting for the first time. There will be a few steps necessary to prevent duplicate transactions, I'll walk you through them below:

1. In QuickBooks Online, head to the Banking tab. Select the Citibank account.

2. Click the In QuickBooks tab, and make note of the Date and Amount for the most recent item that was successfully downloaded. This will be necessary for sorting transactions after you've reconnected.
3. On the blue account box at the top of the screen, click the Pencil icon > select Edit account info.
4. In the bottom-right of this window, check the box to Disconnect this account on save. This will simply cease the banking feed connection, the existing transactions will remain in the account's register. Select Save and close.
5. Head back to the Banking tab, and click Add account. Search for your bank and sign in using the requested credentials. Walk through the on-screen instructions to reconnect the feed.
Important: When given the option to select a register for the new feed, be sure to select the same one that was used previously.
6. Once the connection is complete, 90 days of prior transactions will appear in the For Review tab. Find the transaction that matches the Date and Amount noted in Step 2, and check the box for this transaction and every one before this date.
7. Once you've checked all the necessary items, select the Batch actions drop-down menu and click Exclude selected. This will remove the transactions that you've already downloaded and accepted, preventing duplicates.

Now you can review the transactions that were missing and add them at your discretion. Let me know if this gets your Citibank transactions downloading correctly, I'll be here if you need any assistance. Wishing you and your business continued success.

Community Explorer **

Re: QBO no longer synching with Citibank websites

Update:

 

EWIW has successfully linked citibank biz CC account and it is working properly. This happened once before and then it stopped again. Hopefully this time it is permanent. It took close to 5 months to resolve. 

 

Thanks, 

EWIW

Established Member

Re: QBO no longer synching with Citibank websites

Can I sync portfolio investment accounts? For instance a portfolio from Citibank?

 

Thank you

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hey there, @GVillegas.

I'm here to help you determine if your Citibank portfolio investment account can sync up with the QuickBooks Online Bank Feed. While many major banks support QBO integration, they don't always allow connections with their distinct extensions. Special accounts such as investments, trusts, and loans require unique credentials and security measures that may make syncing with QBO impossible. You can quickly test if your Citibank investment account is supported by attempting a connection. I'll guide you through the process below:


1. Head to your financial institution's website and navigate to the log-in page of your Citibank investment account. Make sure you are logged out, and copy the URL from the bar at the top of your browser.

2 From QuickBooks Online, navigate to the Banking Tab. Click Add account.
3. Paste the URL in the search bar and select the correct extension from the list.

4. Sign in to your Citibank investment account to test the connection. You'll know it was successful if a list of your account numbers and balances appear. From here you can continue with setting up the feed or close the window to cancel the connection.

Look into our video tutorial for a visual guide on the connection process, or check out the article at this link. This will allow you to verify for certain if your Citibank portfolio investment account can be synced with QuickBooks Online. Please know if you have any questions at all, the Community is always here to help. Thanks for reaching out and have a wonderful rest of your day.

lpb
Active Member

Re: QBO no longer synching with Citibank websites

I've tried for an hour no one at  Citibank has bank code.  This is a big problem for me as I have many credit cards that need to be separated by expense categories. Anyone have a  resolution? Thankyou

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Greetings, @lpb.

 

Enabling you to connect your Citibank cards and separate them by expense categories is my top priority. Can you clarify exactly where you're getting stuck in the connection process? As detailed above, certain bank extensions offered by Citibank may not be compatible with QuickBooks bank feeds, but it's still possible to upload bank transactions manually and sort them by expense categories.

 

Let me know what troubles you're running into specifically and I'll provide you with the best possible solution. Thanks for coming to the Community, wishing you a wonderful week.

Active Member

Re: QBO no longer synching with Citibank websites

I been watching this Citi/QB saga for months now while doing manual entries..... And, Before I upgrade my QuickBooks 2015 Desktop Version I like to know if this Citibank CC Issue is fully resolved and I'll be able to download my charges automatically using the latest Desktop version. Thanks. 

Community Explorer **

Re: QBO no longer synching with Citibank websites

QB:

 

The disconnect is back for my Citi Business Credit Card. I have been unable to connect my credit card again for over a week. I just tried disconnecting and reconnecting the account, however, I was only able to get as far as disconnecting and I'm stuck. What's up?  The URL I need (at least the one I log into online) is generically https://www.accountonline.com but then it takes me to: https://accountonline.citi.com/cards/svc/LoginGet.do?siteId=CB 

 

Please address this A.S.A.P!  I have spent considerable time dealing with this in the past and it is costly for me and my business. 

 

Thank you, 

 

EWIW

Community Explorer **

Re: QBO no longer synching with Citibank websites

QB:

 

The disconnect is back for my Citi Business Credit Card. I have been unable to connect my credit card again for over a week. I just tried disconnecting and reconnecting the account, however, I was only able to get as far as disconnecting and I'm stuck. What's up?  The URL I need (at least the one I log into online) is generically https://www.accountonline.com but then it takes me to: https://accountonline.citi.com/cards/svc/LoginGet.do?siteId=CB 

 

Please address this A.S.A.P!  I have spent considerable time dealing with this in the past and it is costly for me and my business. 

 

Thank you, 

 

EWIW

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hello there, @EWIW.

 

Thanks for posting here in the Community. Helping to reconnect your bank account in QuickBooks Online is my priority.

 

This has been reported as an ongoing issue with QuickBooks Online. Rest assured that our engineers are diligently working to get it fixed as soon as possible. As a workaround, you'll need to log in to your bank's website and copy the URL, then paste into QuickBooks Online on the Add account screen.

 

You'll also want to make sure to manually enter the password and that any password managers aren't auto-filling these fields to help avoid any errors. For now, I'd suggest contacting our QuickBooks Support Team so they can your company details to the list of affected users. You'll be notified via email when there are updates available.

 

Here's how to reach them: https://help.quickbooks.intuit.com/en_US/contact​.

 

Thank you for your patience while we work to resolve this issue.​ You can always visit the Community site if you have other concerns. I'll be here to assist you.

Active Member

Re: QBO no longer synching with Citibank websites

Any update on this issue? I'm experiencing the same problem. My Citi Business credit card connection stopped working, so I disconnected it in QBO. Now I'm trying to add it back, and I keep getting a "Typos Errors 102" error when it tries to connect. HELP PLEASE!!

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hi, GreenerHomes.

 

Thanks for letting me know that you're also affected with this issue.

 

Currently, our product engineers are still working to resolve this as soon as possible. While we don't have an exact time frame as to when this will be fixed, you can try the workaround that I've provided to EWIW which is to log in to your bank's website and copy the URL, then paste into QuickBooks Online on the Add account screen.

 

On the other hand, you can also download your bank transactions from Amex and import them into QuickBooks manually using Webconnect. To do this, 

you'll need to download the transactions from your bank's website.

 

Here's how:

 

1. Access your bank’s website through a web browser outside QuickBooks

2. Log in to your bank account using your customer ID and PIN or password.

3. Download your online transaction activity via QuickBooks Web Connect (.QBO) file.

4. Take note of the file name and the location where you download it.

 

Then, upload the file to your QBO account. Here's how:

 

1. Go to Banking menu at the left pane.

2. Choose Banking tab, then select File Upload.

3. Select Browse and choose the file you saved, then click Next.

4. From the QuickBooks account drop-down, select the account you want to upload the bank data to, then click Next.

5. Select Let's go! (or Finish, depending on what you see) to return to the Banking page and begin reviewing your bank transactions and accept them into QuickBooks Online.

 

Please refer to this article for more information: https://community.intuit.com/articles/1145233.\

 

Also, I'd suggest you contact our Phone Support Team if you haven't yet so that they can add you'll be added to our notification list. Once you're added, we can immediately notify you once an update is available. To reach them, you can visit this link: Contact Phone Support.

 

Thanks for your understanding and patience while we look into this. Don't hesitate to reach out to me if you have additional questions. I'll be around to help.

Community Explorer **

Re: QBO no longer synching with Citibank websites

Unfortunately, the fix being offered by Frix is a no-go.  I cannot add the bank back because I cannot use my bank's URL: QBO does not recognize it and therefore I can't even get that far. So, there is no way to upload anything manually. Second, as someone using a Citi Business Thank You Card, there is no QBO compatible file to download. So two strikes against someone like me. 

The sign in URL is. https://accountonline.citi.com/cards/svc/LoginGet.do?siteId=CB

Once signed in, the URL is. https://www.accountonline.com/buscards/USBAO/accountsummary/flow.action?JFP_TOKEN=XHMBXL1D 

 

HELP! 

 

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Hi there, EWIW.


Thanks for following up on this issue. I want to make sure you’re able to reconnect your bank to QuickBooks Online.


Since the issue hasn’t been resolved even after trying the recommended steps provided on this thread, we may need to take a look at your account and make sure that you’re able to add it back. I suggest giving our support another call to do screen-sharing and have them reconnect the bank account for you.


Here’s how you can contact our phone support: https://community.intuit.com/articles/1145770.


Once your account is verified, they’ll assist you with the process of reconnecting your account. Rest assured, we'll get you back up and running in no time.


Feel free to reach out to me if you need anything else. I’ll be around to help. Wishing you the best!

 

Active Member

Re: QBO no longer synching with Citibank websites

I can absolutely tell you that this issue is not fully resolved.  I have the 2017 desktop version of QB Pro and continue to have problems.  As I am trying again today to find a solution, I came across your question.  If you find an answer, I'd sure appreciate you sharing it,  I'll do the same.

QuickBooks Team

Re: QBO no longer synching with Citibank websites

Thanks for joining us today, lauriesmithmk.

Allow me to share some updates about this issue, wherein QuickBooks is not syncing with Citibank websites.

This has been resolved, you should be able to connect your QuickBooks with Citibank without any issues. However, if this persists, please give us a call so we can better isolate this matter for you.

To reach us:

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. In the Contact Us page, click the issue or topic.
  4. On the right side, click the Green Phone button to see the support number.

 

I'm just around if you need further assistance though.  Don't hesitate to let me know. Have a great day.

Active Member

Re: QBO no longer synching with Citibank websites

I have done this numerous time and the issue persists.  I don't think the problem has been corrected. There is no connection between Citibusiness and QBO and it's maddening.  It's been going on for far too long without correction. Citi and QB point fingers at each other and there's no resolution.  When can your paying customers, who depend on this service, expect resolution? 

Community Explorer **

Re: QBO no longer synching with Citibank websites

Hi Everyone:

I finally have seamless integration for my Citibank accounts and QBO Banking page. My fingers are crossed that it will stay that way. I did experience a 108 error temporarily due to Citibank updating its user agreement. Now everything is working again...9 months after the initial problem began. I hope this means we have both a better connection and improved security. 

Thanks everyone and QBO tech team!

EWIW