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Quickbooks 2019 Mac for Desktop frequently crashes in Mac OS Sierra

The crashes do not follow any one given process, but I do not seem to get through a session of using QB for Mac without 1 to 5 crashes.

I am still using Sierra and have not upgraded to Mojave yet, wanting to wait until its bugs are worked out. But would Mojave make QB less buggy?

Both Sierra and QB are kept updated, currently versions 10.12.6 and 18.0.3 R4 respectively.

Is there something I can do to assure a more stable work session? This is fairly maddening, and has me wondering if someday the data won't recover when restarting.

My desktop is a MacBook Pro 2016 15" with touchbar:

  • Processor: 2.7 GHz Intel Core i7
  • Memory 16 GB 2133 MHz LPDDR3
  • Graphics: Radeon Pro 455 2048 MB; Intel HD Graphics 530 1536 MB

Thanks for any help you can give!

 

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QuickBooks Team

Quickbooks 2019 Mac for Desktop frequently crashes in Mac OS Sierra

Thank you bringing this to my attention, @SueInVermont.

 

When your busy managing your business, a crashing QuickBooks software is the last thing you should have to deal with. Let me help you get this error sorted out!

 

For starters, here are the minimum system requirements for QuickBooks for Mac

  • At least macOS 10.12 (Sierra); supported by macOS 10.13 (High Sierra), macOS 10.14 (Mojave)
  • Intel processor, Core 2 Duo or higher
  • Multiuser Server: Intel Core 2 Duo or higher processor to run server
  • 2 GB RAM (4 GB RAM recommended)
  • 250 MB of available disk space
  • CD/DVD drive or Internet connection for downloaded installation
  • Printer: 100% Macintosh-compatible printer, if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs
  • Checks: Use Intuit Checks if you plan to print checks. Canadian Image Ready Checks are not supported
  • Product registration required

On the other hand, to remove this error, let’s perform the following troubleshooting steps:

1. Update QuickBooks Desktop to the latest release

  1. Open QuickBooks.
  2. On the taskbar at the top, go to QuickBooks.
  3. Select Check for QuickBooks Updates.
  4. If you don’t have the latest release, follow on-screen prompts to install.

2. Verify the integrity of the company file

  1. Click File.
  2. Choose Utilities.
  3. Select Verify Data.
  4. If a problem is detected:
    1. Go to File.
    2. Select Utilities. 
    3. Choose Rebuild Data.
    4. Run the Verify Data from step 1 one more time.
    5. If it still fails, restore a backup or contact technical support.

3. Safe Boot

  1. Reboot your computer.
  2. Press and hold the Shift key on your keyboard until you see your Desktop.
  3. Open QuickBooks and perform the same task you were trying to complete before the Crash Catcher appeared.

4. Add New Mac OS user

  1.  Open System Preferences.
  2.  Choose the Users & Groups icon.
  3.  Select the + button to add a new user with Administrator permissions.
  4.  Log in with this new user.
  5.  Open QuickBooks, then try to reproduce the issue.

That should do it!

 

If the issue persists, I recommend reaching out to our Technical Support Team. An agent will be able to further look into the root cause of the error on a secured environment.

 

Let me know how it goes on your end. I’m always here to make sure QuickBooks is working as it was before.

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