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Level 1

QuickBooks Error OL-393

Hi Members


One of my clients received an error  OL-393 while updating her bank accounts in QuickBooks PremierDesktop 2019.


We've tried all the steps that are mentioned here.


Can anybody help to fix this issue?



3 Comments 3
QuickBooks Team

QuickBooks Error OL-393

Hi mintaccountingllc. Thanks for reaching out to the community. I recommend you reach out to the phone support team so they can access your account and help you figure out what's going on. You can find an up to date number at the Intuit Support page. Let me know if you need anything else, and don't hesitate to come back. I'm always happy to help. Have a great day. 

Level 3

QuickBooks Error OL-393

This time i had a different resolution to this problem that occurs every 6 months or so.  I had the bank close out one of my client's accounts.  But I had not reconciled the account yet so it didn't dawn on me to make it inactive.  Not even sure i can make inactive without doing a final reconcile.  But as i went through each client on chart of accounts, the bulb came on. I immediately reconciled and made inactive and bank feeds were working again.  Hope this helps some poor soul out there, the tech support is only good for trying to get you to buy tech support or send you docs you have went over a million times.  I guarantee they wouldn't have figured this out.

But in most instances, I notice this problem occurs typically after a QB update, i usually can deactivate and reactivate someone and we are set, don't forget to hit the control button when bank feed is transmitting.

QuickBooks Team

QuickBooks Error OL-393

Thanks for sharing the solution, @misstmb2.


While our engineers are still working on the permanent fix, you'll want to proceed with your workaround. If you haven't called our support yet, I recommend contacting them to add you to the list of affected users. This way, you'll be notified for the resolution update.


Use this link to reach out: Contact QuickBooks Desktop Support.



Additionally, here's our help page in case you have questions with other banking-related tasks. It has our general banking topics with articles and some videos.


I'll be around if you need help with anything else. Take care and have a good one.

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