Quickbooks freezes when I try to add Details to a transaction from the Banking screen - is there a fix? I have to add transactions and match them, which wastes time.

I got you covered today, @john304.

Sometimes too much cache built in the browser can unexpected behavior with the product. This can be the reason why QuickBooks freezes when adding details to the transaction. We can try an incognito or private browser to isolate this case.

Using a private window helps us verify a browser cache issue since this doesn’t store any cache files. To begin, you can use these keyboard shortcuts:

• Press keys: Ctrl + Shift + N (Google Chrome browser)

• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)

• Press keys: Command + Shift + N (Safari browser)

If it works, I recommend clearing the browser's cache to refresh the system. However, if the issue persists, you can use other supported browsers. This way, we can verify if this is a browser-related issue.

Feel free to visit these links about reconciliation in QBO for reference:

• Reconcile an account in QuickBooks Online

• Learn the reconciled workflow in QuickBooks

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Thanks for the suggestions. I tried using Chrome in incognito mode and tried Microsoft Edge and still have the same issue. What's the next step?

I’ll make sure you’ll be able to add details to a transaction from the Banking page, John.

Since the resolution provided above didn't work, I recommend contacting our technical support. One of our experts can pull up your account to check everything up and find more solutions.

Before that, check out our support hours. This way, you can connect with us quickly. Then follow the instructions below to reach us:

1. Go to the Help menu.
2. In the Assistant window, type in “Talk to a human.”
3. You can enter “QuickBooks freezes when trying to add details” in the field.
4. Click I still need a human, then Get help from a human.
5. Select your preferred support method:
   • Start a chat (Live chat)
   • Get a callback from the next available expert

You can use this information to match transactions and put them in the correct accounts: Categorize and match online bank transactions in QuickBooks Online. Once added, you can start your monthly reconciliations with accurate information.

Don’t hesitate to leave a message if you have additional questions or concerns about banking. I’ll be here to help. Take care!