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hollyvandelden
Level 1

Quickbooks self employed is correct on my computer, but my phone is not syncing everything. Phone shows over 400 transactions to be reviewed, but they have been reviewed.

 
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RCV
QuickBooks Team
QuickBooks Team

Quickbooks self employed is correct on my computer, but my phone is not syncing everything. Phone shows over 400 transactions to be reviewed, but they have been reviewed.

Let's perform some troubleshooting steps to sync your invoice transactions in your QuickBooks Self-Employed (QBSE) account, hollyvandelden.

 

The QBSE mobile app is always in sync with your account on the web. Then, any task you do or information you add to the app shows up on the web, and vice versa. Also, your data is always up to date and available when working in your Online account.

 

If the data is not syncing from your mobile app into the web version, let's try clearing the cache app data in your phone settings. This helps us to refresh your QBSE mobile app and ensure your data is up-to-date. I'll walk you through the step on how to do it below:

  1. Click the Menu icon.
  2. Choose Help & Feedback.
  3. Select Refresh Data

Once done, you can close and reopen the mobile app and see how it works. If the same thing happens, let's uninstall and reinstall the app to start a clean slate.

 

For additional troubleshooting options with dealing with app-related issues, check out this article: Mobile App's troubleshooting. Feel free to visit our QBSE Help Article page for more insight about managing your business in your account.

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one. 

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