Let’s work on some troubleshooting steps together to get your online banking connection back up and running, holly51.
First off, can you share the exact error message and code? This detail will help us determine the best way to address the issue.
If you run into Error 14, our engineers are actively working on it to ensure that affected users can get their latest bank transactions as soon as possible. We recommend all affected users to reach out to QuickBooks Online (QBO) Care Team and subscribe to the notification list. This way, you will receive updates on the investigation's progress, particularly regarding the lasting solution.
Follow the steps below to view our available support options:
- Go to the Help icon in the upper right of your company to display the support window.
- In the Search tab, type a brief description of your concern in the field box and click the Contact Us button to see the support options.
- Select Chat to initiate a conversation and Callback to speak with an agent.
If you've changed your banking information on your financial institution's website, let's update the one in QBO to facilitate a smooth connection to your account. Here's how:
- In your company, navigate to the Transactions menu on the left panel and select Bank transactions.
- Click the Blue tile icon and select your bank account from the list.
- Press the Edit ✎option and choose Edit sign in info.
- Update your information as needed.
When all the details are correct, consider using another supported browser to connect your bank account. You can refer to this resource for tips on resolving online banking errors and missing data: Bank errors and missing transactions in QuickBooks Online.
Also, check out these resources to learn how to manually import your banking data into QuickBooks Online (QBO), categorize it correctly, and balance your bank and credit card accounts:
Don't hesitate to visit the Community if you have other banking-related concerns or questions about the product. We're always ready to assist you further.
