After undoing reconciliations, why are interest deposits throwing the account out of balance when cleared?

Hi there, melissa43,

Thanks for contacting us about the account out of balance after undoing reconciliations.

Interest deposits may have manually entered already before they cleared from your bank. That's why it's causing an incorrect balance on your account.

You'll need to review and compare transactions downloaded in QuickBooks with the actual bank statement before reconciling your account. This is to ensure they match and prevent from running issues during the reconciliation process.

After that, you can start reconciling your bank again. The following information below outlined the steps to guide you with the process.

Step 1: Review your opening balance

Step 2: Prepare for the reconciliation

Step 3: Start your reconciliation

Step 4: Compare your bank statement and QuickBooks

Step 5: Review the reconciliation

You can also refer to this article for instructions, detailed steps, and screenshots: Reconcile an account in QuickBooks Desktop.

When your accounts don't match your bank statements at the end of the reconciliation, please refer to the Fix issues when you're reconciling link. It will tell you what's causing the ending balance issues and provides solutions.

Don't hesitate to leave a comment below if you have follow-up questions. I always have your back.

Thanks for your response.  The deposits are not manually recorded; they are entered at the time of reconciliation.

Thank you for your response.  The deposits are not entered manually, only at the time of reconciliation.

Hello again, @melissa43. Thanks for getting back to us. 

When undoing a reconciliation, interest deposit will not be deleted. So when reconciling back, make sure not to add interest again. This is to make sure that your going to reconcile bank accounts correctly.

For additional reference, I'm attaching some articles that you may find helpful:

• Fix issues when you're reconciling in QuickBooks Desktop
• Fix beginning balance issues in QuickBooks Desktop

If there's anything else you need help with, let me know by commenting below. I'm always here to help. Have a great day!

Hello, MaryLandT, thanks for information. But My question is when I start the bank reconcile I check the bank statement and the reconcile report and it correct. But interest is not check off on the reconcile. What do I do next?

Welcome back, robert561.

I'd love to help you with your concern, but may I know more details about the interest not being check off? I would appreciate any details you can share to help me better understand your concern and provide an accurate solution.

Here's a guide for instructions on how to fix common issues when reconciling: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.

In addition to that, you visit these links about reconciliation in QBO:

• Reconcile an account in QuickBooks Online
• Learn the reconcile workflow in QuickBooks

You'll also want to check out our Help Articles to help you with the tasks and tips when using QBO.

Looking forward to seeing your response here. I'll be sure to continue and address your concern. Have a good one.