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Join nowOn desktop 2019 my client sometimes gets an error message warning about finding a problem with an employee's s.s.# immediately after importing bank transactions. Very strange because this is two different areas of QB. Anyone else see this? Cause or fix? Thanks in advance
Hello there, @RetroZen.
I've come to share information regarding the error that your client received concerning a problem with an employee's SSN in QuickBooks Desktop.
There's an ongoing issue with QuickBooks Desktop right now, wherein customers received an error indicating that the system found a problem with SSN and other employee's sensitive information. Our engineers are currently working to determine the root cause of this hurdle and apply a fix.
In this case, I'd recommend contacting our Customer Care Team so you'll be notified whenever any updates on this matter are made available.
To reach them:
For now, to get rid of this error, your client may access QuickBooks as an Admin.
To do that:
Your patience and understanding in this situation are much appreciated.
Know that I'll be right here to assist you further, should you need anything else. Have a nice day!
As a Certified ProAdvisor for 20+ years, thank you very much for this good answer.
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