Hi there, @gypsyjane68.
To determine if your accounts are off, I suggest reaching out to your accountant to ensure that your books are accurate.
Also, for security purposes, you can get in touch with a live specialist. Agents have specialized tools to access your account details.
Here's how to get in touch:
- Select the Help icon in the top right corner.
- Choose Contact Us.
- Enter the description of your issue, and then click on Let's Talks.
- You can pick between chat and a callback request.
- Type in your contact information and go to Submit.
For more info about making deposits in QuickBooks Online, refer back to this detailed article: Record and make bank deposits in QuickBooks Online.
If you have any more questions, please don't hesitate to comment below. Have a good one!
