If you scan this community you will find numerous posts with the same problem different banks and CC. All you can do is call intuit support and see if they are working on the issue with your specific bank, and if not get them started.
There is no contractual agreement between the banks and intuit to provide that download service, and any changes the bank makes that affects that connection may break your connection. Several local banks have stated they will no longer support live feeds, since their support people spend way too much time on issues that are not the banks problems.
Until, if, they get it fixed, you can log into your bank site, and look for a download that uses any of the following file types, that download can be imported into QB (.qbo, .qfx, .ofx). TO import, if I remember right, top right corner under update QBO is the link to import that manually downloaded file.
Not much consolation or help I know.
Relying on banking downloads to make your entries is a misconception intuit advertising promotes, IMO. You should be making the entries as they occur, and then you just match the download if and when you get it, or do a manual reconcile from a statement - 5 min max monthly. Making entries as they occur is the only way to have an accurate current company financial file.
