I am trying to update account info for my bank account and although I know I am enterring the correct password it seems to auto-populate the prior password after I click continue and so it says sign-in not working. Any idea on how to get the prior password out of the system?
Please allow me to join the thread so you'll be able to update your bank's new password in QuickBooks Online (QBO).
You can't change your financial institution login information in QBO, as mentioned by my colleague SophiaAnnL, you must log in to your financial institution's or bank's website first to make the necessary changes.
For the detailed steps and instructions, you can follow the steps provided above.
Ever since you QBO update occured, I have to reset the connection for each account with tied to JP Morgan/Chase....every-time. I believe it has something to do with a "token" though i have followed every instruction - still not working, and is extremely upsetting for my clients and I
Since the troubleshooting steps provided above doesn't work, I encourage contacting JP Morgan/Chase bank support team. This way, they can further check on this issue and help you update your bank account password.