One of my clients is stuck in a loop where the bank account update continues to swirl but nothing happens. And it won't stop. I have cleared the cache, used a different browser and a private browser window but so far it hasn't helped.
Yay!! I'm so happy the bank account update was able to be resolved, newyorktutor. Again if you ever need help, the Community and I are here to assist you in whatever way we can. Please don't ever hesitate to reach out to us. You have a good day as well. Take care and be safe.
Generally, this situation happens if your financial institution encountered a server issue or has an ongoing maintenance. You can try signing in to your bank's website to check if everything is working on their end.
If there are no issues from the side of your bank, you can perform some basic troubleshooting steps to fix this issue. There are times that the stored cache and cookies in your browser get corrupted causing unusual behaviors, like runtime errors and unresponsive pages.
Start by accessing your QuickBooks in an incognito or private browser. You may use these keyboard shortcuts to launch the window:
Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
Command + Shift + N for Safari
Once you're in, head to the Banking and check your bank accounts. If the loop is now gone, you'll have to go back to your regular browser and then clear the cache to get rid of the junk files. You can also use other supported browsers as an alternative.
Additionally, here are some articles that you can read to help speed up the review process of your bank transactions: