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Community Contributor *

Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, nothing current

I've been using Quickbooks Online for years.  This has happened in the last week and not just to my company.  My bookkeeper says she has another company she works with where the same thing is happening.  Banks deposits that come in through Bank Transfer are not being recorded and when I look at the page Deposits under Sales, it shows deposits from 2018 and earlier, nothing is current.  I'm having to pay my bookkeeper now to do the job QBO should be doing and, of course, I'm also paying QBO, who increases the cost to use them often.  I'm hoping to get their attention here and avoid spending days on the phone with low level tech support.  Please help Quickbooks!

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QuickBooks Team

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, noth...

I appreciate the complete details you've provided, @Ranigold.

 

Let's manually update your bank's connection with QuickBooks.  This process will restore the bank connection and will trigger updates to your bank transactions. 

 

Here's how:

    1. Ensure you’re able to login to your bank’s website.

    2. If you’re able to login successfully, kindly take note of the exact username and password you used.

    3. Log back into your QuickBooks Online account.

    4. Let’s perform a manual update on your connected bank account.     

         a. Go to the Banking menu.

         b. Choose the Banking tab. 

         c. Select your bank account.

         d. Click Update.

         e. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

         f. Click Continue update.

 

For step-by-step instructions, you may refer to this article: How to manually update an account to fix banking errors.

 

If the issue persists, log in to your bank’s website and download a copy of your impacted transactions and upload them to QuickBooks Online via the WebConnect feature. For more detailed steps, you may check this article: Manually upload transactions into QuickBooks Online.

 

Also, you can check out these articles for additional insights::

You can always leave your comments below if you have other questions. I'm just a few clicks away.

Community Contributor *

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, noth...

Thanks.  Updating helped to add deposits into the register,  however the problem of not seeing Quickbook payment deposits from bank transfers in the Sales-Deposits page tab continues.  It shows from Sept 2018 and earlier.  We have constant bank transfers coming in daily so this is a problem that still requires Quickbooks to fix.  

QuickBooks Team

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, noth...

Thanks for getting back to us, Ranigold.

 

QuickBooks Payment deposits not showing on the Deposit page is already reported to our Engineering Team. And, they're currently investigating this issue. 

 

I recommend contacting our Merchant Service Team so they can add your account to the investigation (INV-37119). By doing so, you'll receive an update regarding the issue via email.

 

To get in touch with them, go to this link: Contact Payments Support, then check under QuickBooks Online Payments & Merchant Service Center.

 

I appreciate your patience and understanding @Ranigold while we look into this.

Community Contributor *

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, noth...

I called Merchant Service and they transferred me to Quickbooks where a rep entered my screen, looked around and said, and I'm not kidding, there's nothing I can do about it.  When I asked her to elevate the problem or hand to a higher tech person, she hung up on me.  I am very disturbed by this.  

Moderator

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, noth...

Thanks for reaching out to us, Ranigold.

 

Once we heard an update from our engineers, either my colleagues or I will post to this thread. 

 

Also, this is not what I want you to experience with our support. That representative has undergone a disciplinary action.

 

I appreciate your patience while we're working to resolve this. Thank you.

Not applicable

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, nothing current

I'm having the same problem - every deposit from April 2018 to the present is not showing under the Sales-Deposit tab. This started about a week ago (10/11/2019).

This is making it impossible to track banking through quickbooks online program.

QuickBooks Team

Re: Bank Deposits from transfers not recording, Bank Deposits showing from 2018 and earlier, noth...

Hello there, @rosebud.


As mentioned by @MaryLandT, this issue is already reported to our engineers and they’re currently working to get this resolved as soon as possible. While waiting for the permanent solution, I suggest contacting our QBO Care Team.


They’ll have to add your company to the list of affected users. After signing up, you’ll receive an email once there’s progress about the investigation.

 

Here’s how to reach them:

 

  1. Choose the Help menu in the upper right hand.
  2. Once the Search window opens, scroll down to click the Contact us link.
  3. From there, type the issue/topic in the field box and then hit the Let’s talk button.
  4. Under Choose a way to connect with us, pick how you want to reach out to our support team: Start messaging or Get a callback.
  5. Make sure to provide this number to our support team to expedite the process: INV-37119.

The notification list provides more information that our engineers can use to roll out the solution.

 

Rest assured when an update is available, I’ll post here in the Community so other users will know how to fix the problem.

 

For any updates about the product, such feature enhancements, and tips to run your business efficiently, I’m adding a link where to access them: QuickBooks Blog.

 

Reach out to me if you have any other concerns or questions. I’ll be right here to help and make sure you’re taken care of. Have a good one.

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