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Community Contributor **

Bank Feed Setup Capital One Bank Error 107

Just this month (June 2018) Capital One has just re-enabled Direct Connection for bank feeds, supposedly.

 

I followed the instructions to update my QB (I have desktop 2016 PRO) and log into my company. I choose "Capital One Bank - New" and sign in with my online password. I get a screen that says, "Intuit would like to access: (list of my three accounts that I want to link)"

I check the three boxes for the three accounts, and click "Authorize."

"Sorry, we've run into a problem. QB is having trouble connecting to Capital One Bank - New. Try Again Later. There is a temporary issue and will be resolved in a day or two. Try to setup your Capital One Bank - New accounts then. 107 - Please wait a few hours and try updating then."

I've tried several times over the last 3-4 days.

Is this a Cap1 problem? A QB problem? Something else? I'm so annoyed.

Solved
Best answer 09-05-2018

Accepted Solutions
QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Thanks for sharing that with me, @PTS2018. Sometimes a bank connection does need to be refreshed, so disconnecting and then reconnecting your bank account can help. You can even try disconnecting the bank feeds, then merge the account into a new one, and then reconnect the account once more. These steps regularly help to fix issues such as the one you're encountering, error 107. If you haven't tried that yet, I recommend giving it a try. I'll attach steps for both down below:

Deactivate bank feeds:

  1. From Lists in the upper left-hand corner, choose Chart of Accounts.
  2. In the Chart of Accounts, at the bottom of the window, check the Include inactive checkbox.
  3. Right-click the account that needs to be deactivated then click Edit Account.
  4. Go to the Bank Feed Settings tab.
  5. Select Deactivate all online services. You should get a confirmation that you have just disabled one or more online services for the account but it does not cancel the services with the bank.
  6. Choose OK.
  7. Select Save & Close.
  8. Close and reopen the company file.

Merge accounts: 

  1. Go to Chart of Accounts, right-click the problem account, then select Edit Account.
  2. Highlight the Account Name, then click Copy.
  3. At the end of the account name, enter an asterisk (*).
  4. Go to the Chart of Accounts and create a new account.
  5. Paste the Account name without the asterisk (*).
  6. Close and reopen the company file.
  7. Go to Chart of Accounts, right-click the account with the asterisk, then select Edit Account.
  8. Remove the asterisk and select Save & Close.
  9. Click Yes when prompted by the Merge warning dialog box.

At this point, try to reconnect your bank account. If these steps don't help, The article @KhimG mentioned has other great steps to try.

 

You may also be encountering something related to data damage. For steps on how to troubleshoot data damage in your company file, please refer to this link here. If you have tried all of these steps, I recommend reaching out to phone support. You can find the information to do so here.

 

I hope this helps to resolve error 107. Be sure to touch base with me later if you need anything else

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

It has worked for me when I selected "Capital One - Credit Cards" on QB Desktop; although, Error 107 seems to be related to the different account types when selected a non-matching account type link. For a credit card account, "Capital One Bank - New" did not work. "Capital One Bank - New" worked with a Bank/Checking account. Hope this helps..

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Actually, the one worked for me was automatic connection thru  "Capital One - Credit Cards" link and did it within QB. Do not need to download from the Capital One website anymore. See the pic.

 

 

60 Comments
QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Hi MarkGMusic,

 

Thanks for your post.

 

I'm going to highlight this to one of my Desktop Specialists to review and provide you with some assistance.

 

Thanks,

 

 

QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Glad to have you here in the Community space, MarkGMusic.


It’s my priority to get the bank connection error resolved so you can connect your bank accounts to your QuickBooks Desktop.

 

We have not heard nor received any reported issues about a problem connecting Capital One Bank to QuickBooks Desktop. There are few possible reasons why you can’t connect to the bank.

 

•    A problem at your bank.
•    A problem with your Internet Connection.
•    A problem with one or more accounts in your company file.
•    A problem with the download or import format.
•    A discontinued version of windows or QuickBooks Desktop.

 

I'd also recommend calling your financial institution to verify if they have an ongoing maintenance that can cause the error to occur. Please check the messages that need your acknowledgment too.

 

Check out the troubleshooting steps common to QuickBooks Desktop online banking setup and connection error on this article: https://community.intuit.com/articles/1501199.


If the same problem persists after trying out the recommended solutions, I’d suggest contacting our Customer Care Team for further assistance.

Here’s how to contact phone support:

1.    Go to: https://help.quickbooks.intuit.com/en_US/contact.
2.    Choose your QuickBooks Product.
3.    Select your QuickBooks version.
4.    On the Contact Us page, click a topic.
5.    Click on the Get Phone Number button to see the support number.

 

Stay in touch with us if you have any other questions. Have a great day!

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

I've been receiving the exact same error messages as Mark for the last few days. 

QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Hello, @PTS2018.

 

I'm glad you came to the QuickBooks Community for help. Have you had the chance to try the steps recommended by @KhimG? If so, let me know what came from the troubleshooting. I'll be here on standby, waiting for your response.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

None of the "troubleshooting" makes a difference.  Just like Mark, the same error message continues to come up (Error 107) each time I try to add the account.  I previously had connected to Capital One, worked for months with no issues.  Now with the recent changes, it no longer let me download transactions and I was informed to delete the bank feed and re-add it.  

Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

FWIW, my experience:

* Made 3 calls trying to get hold of QB Desktop support - despite telling the automated call handler that I was calling for DESKTOP support, it put me through, three times, to QB Online support. Transfers from QBO to QBD failed.

* Spent 20 minutes on hold with Intuit customer support. Finally got a rep who totally failed to understand the issue. Escalated, was told I needed to contact Cap1 to have them "enable" the feeds on my account. Total call time: 53 minutes.


* Called Cap1. They had ABSOLUTELY NO IDEA what I was talking about, despite the fact that Cap1 sent out a press release stating that they now have Express Web Connect. Rep called over to QB support in order to try to get a three-way call. Got patched to QB, but the Cap1 rep disappeared.

* Attempted again to work with QB rep, who also had no clue what Express Web Connect is or how to make it work. After explaining multiple times, the rep seemed to understand and tried to email me the same document that I've been working from since the beginning. When I told her that I already had fully worked through that page, she jumped to, "Well, we need a service contract, where you pay $29 a month for technical support."

* After hanging up in disgust (I don't pay extortion fees to make a program work as advertised) I stopped trying.

* I have now gone back to downloading QB data files from Cap1 and importing them manually until Intuit decides to get their s%^$ together.

In the last three years, I've purchased two licenses to QB, and have had to contact Intuit only twice for assistance with issues in that time (both to FIX things that were broken in the program). To be told that I need to pay $348/year to get (questionably qualified) phone reps to assist me in making a $300 product work as designed is offensive. Having worked in computer technical support myself, I also am appalled by the poor handling, overall, of the technical/customer support department of Quickbooks. They are in SERIOUS need of an overhaul, especially at those prices.

QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Thanks for sharing that with me, @PTS2018. Sometimes a bank connection does need to be refreshed, so disconnecting and then reconnecting your bank account can help. You can even try disconnecting the bank feeds, then merge the account into a new one, and then reconnect the account once more. These steps regularly help to fix issues such as the one you're encountering, error 107. If you haven't tried that yet, I recommend giving it a try. I'll attach steps for both down below:

Deactivate bank feeds:

  1. From Lists in the upper left-hand corner, choose Chart of Accounts.
  2. In the Chart of Accounts, at the bottom of the window, check the Include inactive checkbox.
  3. Right-click the account that needs to be deactivated then click Edit Account.
  4. Go to the Bank Feed Settings tab.
  5. Select Deactivate all online services. You should get a confirmation that you have just disabled one or more online services for the account but it does not cancel the services with the bank.
  6. Choose OK.
  7. Select Save & Close.
  8. Close and reopen the company file.

Merge accounts: 

  1. Go to Chart of Accounts, right-click the problem account, then select Edit Account.
  2. Highlight the Account Name, then click Copy.
  3. At the end of the account name, enter an asterisk (*).
  4. Go to the Chart of Accounts and create a new account.
  5. Paste the Account name without the asterisk (*).
  6. Close and reopen the company file.
  7. Go to Chart of Accounts, right-click the account with the asterisk, then select Edit Account.
  8. Remove the asterisk and select Save & Close.
  9. Click Yes when prompted by the Merge warning dialog box.

At this point, try to reconnect your bank account. If these steps don't help, The article @KhimG mentioned has other great steps to try.

 

You may also be encountering something related to data damage. For steps on how to troubleshoot data damage in your company file, please refer to this link here. If you have tried all of these steps, I recommend reaching out to phone support. You can find the information to do so here.

 

I hope this helps to resolve error 107. Be sure to touch base with me later if you need anything else

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Hi,

 

I'm having the exact same problem with Quickbooks Desktop 2018. I've gone through all of the steps listed under the following posting (ran the updates disabled the old banking feed, etc.)

 

https://community.intuit.com/articles/1638552-direct-connect-online-banking-for-capital-one-will-be-...

 Quickbooks Error 107.JPG

Getting very frustrated!

 

 

 

Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

I've noticed that QB reps have mysteriously disappeared from this thread.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Been using QB's since 1999 - - and bank feeds since 2006.  I've been having this problem since 6/30! Same as the previous posts - - has there been a fix?????  Shannon

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Thank you MarkGMusic for starting this thread, I'm having exactly the same problem!  I'm setting up bank feeds for a new card, so I can bypass the steps for deleting the old bank feed and opening a new one.  So for anyone reading this, I would NOT go through those steps because I'm getting this error with a new account.  

I just got off the phone with Capital One and the problem had to be escalated...of course, to which they said they are aware of the issue people are experiencing with Quickbooks Desktop and are working on a fix.  They hope to have it resolved within a week.

 

Why is QB customer support so silent?  

 

MarkGMusic, did you have any luck with a fix?

 

Highlighted
Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

Nope. It's been two months, and while QB support initially took note of this thread back then, since the day I posted this thread, I have heard exactly squat.

So, I'm still downloading and manually importing all three of my Cap1 credit cards, which is the workaround, and exactly what I've been doing for several years.

The question remains: why did they release -- and herald -- an updated new way of importing the accounts if they didn't bother to test it to see if it actually ****ing worked?

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

For what it's worth, the SAME thing is happening with QBO. And I can't believe that, yes - they "fixed" what was NEVER broken, made a big deal of doing so ("great new direct feeds coming!"), then cause headaches for everyone that has to deal with the aftermath. Agree that CS has been truly unhelpful as well. No support, no tickets, no updates... Intuit sucks.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

I have to add my name to the list of those receiving the Capital One Bank Error 107.  Mine is happening on OBO.  I suppose that since Desktop and OBO are having the same issue that this is a bigger problem that QB support needs to resolve.  I've tried the earlier suggestion with zero effect.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Hey @ClayJ - QBO / Intuit has been radio silent on this thread... any update? It's obviously a larger issue than "resetting the connection" given the number of affected users (desktop + QBO); not sure how you guys ticket issues, but I'd assume broken feeds should be a top priority. Would appreciate an update. Thanks!

Moderator

Re: Bank Feed Setup Capital One Bank Error 107

Hello there, mikep1.

 

Allow me to share some information about the issue you've encountered in QuickBooks.

 

I've check with our Support Team to see if there are any updates for this issue but there's no updates yet. At this time, I'd like you to try this workaround that can help us resolve this issue. Try to log into your banks website, then copy and paste the URL or the link into the Add account screen in QuickBooks Online.

 

Here's how:

 

1. Log into Capital One's website.

2. Copy the URL or the link.

3. Log into your QuickBooks Online account.

3. Go to Banking menu at the left pane.

4. Click Add account then paste the URL.

 

That should help you connect your bank to QuickBooks Online. But if your still getting the same issue, let me know and we will try some other steps to get this working for you.

Community Manager

Re: Bank Feed Setup Capital One Bank Error 107

[removed, updated answer posted below]

Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

So credit card accounts are not supported? Wow, THAT could have been made a lot more clear.

Content Leader

Re: Bank Feed Setup Capital One Bank Error 107

Hey there, MarkGMusic.

 

Thanks for reaching out here in the Community. I'd like to provide a little more information concerning credit card accounts.

 

The Product Development Team currently has support for credit card accounts in the works. You can keep an eye out for updates in your email, as well as at the QuickBooks Blog.

 

I hope you have a great week. Feel free to reach out to me if you have any other questions.

 

 

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

the same message keeps coming up for me, its very frustrating.  It should not be this difficult

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Yeh... echoing the frustration here. While not #1, it’s the 8th largest back in the US - not having BOTH bank / credit card feeds fixed and reliable is essentially unacceptable for (paid) software whose sole purpose is to streamline accounting! I understand it might be smtg on their end as well (not all Intuit’s fault) but you guys gotta figure this out once and for all. 

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

It has worked for me when I selected "Capital One - Credit Cards" on QB Desktop; although, Error 107 seems to be related to the different account types when selected a non-matching account type link. For a credit card account, "Capital One Bank - New" did not work. "Capital One Bank - New" worked with a Bank/Checking account. Hope this helps..

Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

Yes, I'm able to import, by downloading each QB data file from the Cap1 website (1 for each of 3 accounts I have), which is what I've always done. But that is much more ponderous than actually being able to do it within QB.

And of course, Cap1 has recently "improved" its website, making the download process a LOT less convenient - it now requires (no exaggeration) 10x the clicks, and a bunch of extra navigation from account to account compared to the old site design. And it doesn't remember the last download date, so it won't auto-download everything since last time - you have to manually set the date. (Thankfully, QB recognizes and ignores previously downloaded transactions, or this would be a dealbreaker.)

All in all, both QB and Cap1 have made this process HARDER rather than EASIER through their "improvements," and that is why I'm still annoyed.

All this not to mention that Intuit Online Payroll now no longer works with direct connect because they never bothered to make it compatible with 64-bit architecture - so now I've lost the ability to do that the direct way as well. So I now have to do an IIF file download and import it, similar to the way I do Cap1 accounts.

Sarcastic kudos to the folks at Intuit - you're progressively pushing yourself out of the market.

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Actually, the one worked for me was automatic connection thru  "Capital One - Credit Cards" link and did it within QB. Do not need to download from the Capital One website anymore. See the pic.

 

 

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