cancel
Showing results for 
Search instead for 
Did you mean: 
Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

Yeah, I don't have that one (see attached). What version of QB desktop are you running?

Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

FWIW, tried updating QB 2016 Pro several times, including several reboots of the program and the computer. Seems that the updates weren't happening. Finally boned up and bought the 2018 version, since they put it on sale (and I usually update every two years). Installed, updated, and now I get the "Capital One - Credit Cards" entry like yours - and it seems to work.

 

It oddly marks the "last updated" at various days prior to today, but it works. We'll see how it pans out.

Disappointed that my solution was to upgrade the product (at $180), but I guess that's how software companies stay viable.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Finally was able to reconnect our Capital One credit card using the same method yesterday.  We have QB Desktop Pro 2017.  At least it's working for now - only took how many months?!?!

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

This did not work for me.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

I am connecting QB online to a Capital One 360 Spark Business account.  I was getting the 107 error.  I called Spark Business and they helped me get reconnected.  


On the Capital one 360 side click the profile button (the silhouette on the upper right) then in the left navigation, click access codes and make sure you have an access username and code created.  If not, click the "Create Access Code" button.

 

Then on the QB Online side where it asks you to "Enter the bank name or URL" start typing Capital One 360 and then you will be presented with more options other than the Capital One icon that's displayed at the bottom of the page. Entering the URL never worked for me, but once I was able to select Capital One 360 then I was able to authenticate, insure that I was not a robot, and 90 days of transactions appeared in QB.

 

Good luck.  Not intuitive QB.  Glad Capital One was able to help me. 

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

IT WORKED!!!  Finally!  

For anyone just reading this there doesn't seem to be an upgrade necessary, though you may want to close or update.  Just add a new account and click Capital One - Credit Cards, like mentioned above.

 

One more question though, and if there's no solution then so be it...

 

Does anyone have authorized users with credit cards on your account?  I have 3 total and the downloads don't seem to separate each 3.  My BofA used to give me 3 bank accounts for each CC so purchases were easy to assign to a person.  Now they're all lumped together in the bank feeds so I'll have to keep the Capital 1 website open to filter them out.

 

Any ideas?

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

I am having the same issue. Definitely not an internet connection issue and I have now tried on two computers. 

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Well the new fix worked for me for a few weeks, now it's back to not working again. This is ridiculous! Did it stop working for other? 

 

What was working a few days ago now gives "Sorry, we've run into a problem - Quickbooks is having trouble connecting to Capital One - Credit Cards"

 

Community Contributor **

Re: Bank Feed Setup Capital One Bank Error 107

Nope, still working here. Still running 2018, though...

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Hi folks- I have had a million and one issues with this (and a new one on the horizon, hence my finding this feed), but wanted to stop by and leave this note.

I discovered that Capital One requires an updated version of Internet Explorer in order for Direct Connect to work.  Not sure if that helps, but there you go!

Highlighted
Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

I am running QBOL for 2 different companies.  Both have Capital One checking accounts.  After several months of successful operation, one of the companies stopped updating the checking account.  Received 324 QuickBooks is unable to locate your account on your Financial Institution (FI) website.

I would follow screen prompts to reconnect to the correct account but only had the option to connect to the wrong checking account.  Finally disconnected the account and then establish a new connection.  That was not successful getting the Error 107 when I selected Capital One from the QB menu and also when I entered the Capital One WWW address directly.

I finally has success when I used the web address for the the page after logging in to the bank's web site and getting to the checking account.  The problem seems to be related to the extra screen you have to click thru after logging in to get to your bank accounts.

QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Welcome to the Intuit Community, dbest70.

 

Thanks for providing us with detailed information about what you did on your end.

 

The 107 error message happens when you're trying to create a new connection or refreshing an existing connection and the wrong card or account type is selected. The workaround you shared will help other users get rid of the error message when connecting accounts in the future.

 

I've checked here and I haven't found any issues going on with the extra screen showing after logging into your bank account. To get rid of the error message, you'll need to make sure to select the correct card or match the account types at the bank.

 

I recommend sending feedback directly to our development team. This will help them determine what features in the QuickBooks product needs to be improved. You can send your feedback by clicking the Gear icon and selecting the Feedback option.

 

I'm here anytime you need assistance concerning the error message when connecting to your bank. I'll be here to help.

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Hey, has anyone else noticed that Bank Feeds are no longer working?  I set up the account and downloaded some files but it seems that the services are now disconnected!

 

I'm getting error message 88888, "No Fl accounts found for given credentials.  Please try again with a different credentials."

 

WHAT IS GOING ON!?!?

QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Hi there, handyman123.

Thanks for checking in with us today. I'm here to assist you with getting error 88888 fixed and get your bank connected to QuickBooks Online.

We haven't received any similar cases reported to us. For now, we can run the WebConnect process. This can help you download your transactions to QuickBooks Online.

To do that:

  1. Download transactions from your bank's website.
  2. Then, start uploading the file to QBO.
  3. Select Banking.
  4. Click on Banking.
  5. Choose File upload from the drop-down menu on the upper right. If you’ve never connected an account, select Upload transactions manually at the bottom of the screen.
  6. Select Browse and choose the file you saved in Step 1, then click Next.
  7. Select Let's go!.

For more details about this process, please refer to this article: https://community.intuit.com/articles/1145233.

I'd also suggest reaching out to our Customer Care Team. They have the proper tools to better isolate this issue.

To reach them, please check out the contact information found in this link: https://community.intuit.com/articles/1145770.

 

Please let me know if you have any questions about these steps or anything QuickBooks related.  Have a wonderful day.

Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Thank you! Thank you!  I've been fighting this with a new account and the access code from Capital One's side and entering in through 360 did it for me too.  Thanks for taking the time to put your solution out here.

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

I'm still getting error messages.  Is it working for everyone else and if so can you please explain how you got it to work?

 

It worked OK for about a week then stopped downloading.  Now I can't even set up an account.

 

Downloading/Uploading transactions is obviously the work around, but far from ideal.

 

Please help.

Anonymous
Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Thanks for adding to the conversation, handyman123,

 

Let's make sure you're able to update your online banking account.

 

Our Support Team has recently updated the way how QuickBooks connects with your financial institution through the open standard for authentication (OAuth). This security feature allows QBO users to easily access their financial accounts without giving their bank username and password after the initial setup.

 

In your case, you'll need to get in touch with Capital One first for them to allow this new connection. Once you give them permission, we can take care of everything to get your data into QuickBooks.

 

You can contact us through this contact link: Contact Support (US Only)

 

To know more about the new bank connection in QBO, please refer to this article: Bank Feeds Direct Connect.

 

Please update me how this goes, handyman123. I'm just a post away if you need further assistance.

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

OK, so I just spent about an hour on the phone with Capital One and of course, they say everything is working on their end.  We tried a few things but I'm still getting the error code 88888.

 

I noticed you mentioned QBO, does it matter that I'm not using QB Online but rather QB Desktop?

 

 

Anonymous
Not applicable

Re: Bank Feed Setup Capital One Bank Error 107

Hi there, handyman123,

 

Thank you for providing me with additional information about your issue. Let me show you how to get this fixed.

 

The resolution for online banking issues varies on which QuickBooks version you're using. Since QuickBooks Desktop is a different platform from QuickBooks Online, I'd recommend getting in touch with our Quickbooks Technical Support Team.

 

There they can help you check the connection logs of your company file to identify what's causing this bank feeds error. They also have more resources to investigate this issue further.

 

Here's how you can contact us:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Desktop.
  3. Click the Search for something else button.
  4. Type Error 88888 in the Tell us more about your question box.
  5. Click Search.
  6. Scroll down and click the Get Phone Number button.

Please let me know how this goes, handyman123. I'm here if you need further assistance.

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Hey handyman 123.... I am having this "88888 No fi accounts found for given credentials"  Did you ever find a fix for that??.. It's driving me crazy and no one has an answer.... Using QB desktop pro 2018.... Thanks in advance.

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Mdevin, sorry, the best help I got was from the most recent suggestion from QB, which basically says to call it in.

 

I haven't had the time to do so I'm just dealing with it until I can do so.


Sorry, really frustrating!

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Thanks... If i learn anything, I'll share

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Thank you very much.  

Some others on this thread have experienced success and have since been silent.  I'm assuming it's still working for them so QB and Cap 1 ARE allowing bank feeds to work...just not for all.

 

There must be a solution.

 

 

Frequent Explorer *

Re: Bank Feed Setup Capital One Bank Error 107

Hi all,

 

Well it's the end of the month so I thought I'd check in to see if there has been any updates but still getting the same errors codes as before.  Is anyone else having success/failure?

 

I could really use some assistance because the time and money this is costing me is hardly worth the rewards points I signed on to Capital One for.

QuickBooks Team

Re: Bank Feed Setup Capital One Bank Error 107

Hello there, handyman123.

 

Thanks for getting back to us. I'm here to provide some update about online banking issues and guide you to the right support so you can get the help you need. 

 

I've checked all the related cases about Bank feeds Error 8888 and it seems like this issue has been resolved. Since you've already processed all the possible steps to resolve this issue and still doesn't work, I recommend contacting our QuickBooks Online Support Team.

 

They will be able to create a new investigation for this issue and once it has been open, you'll be receiving an email notification about the updates and progress of the investigation. 

 

You can reach our phone support through this link: Get help with QuickBooks Online.

 

You may also check all the articles about banking connection in QBO provided by my colleagues @Jen_D and @BettyJaneB for future reference.

 

If you have any further questions don't hesitate to click the Reply button below. Have a good one. 

Need to get in touch?

Contact us