cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Bank Feed Setup failed

Hi, I had Discover credit card bank feeds set up before a d working fine. After replacing a credit card, I had to deactivate bank feeds, so that I could merge the new credit card with an old one. After that, I wanted to reastablish  the bank feeds, but I keep getting the same error, which doesn't really tell me much. I had to do the same process for another credi card carrier and I had no problems with setting up the bank feeds again. I called discover card, but they couldn't help. Any solutions? 

Thank you,

 

Magdalena

5 Comments
QuickBooks Team

Re: Bank Feed Setup failed

Hi @Mags5,

 

Thank you for the screenshot you've provided that includes the error message.

 

The first thing I can suggest is to update your QuickBooks to the latest version.

 

If you haven't confirmed it yet with your bank, contact them to see if they offer an express web connection. Also, please ensure the online bank's link is correct, along with the login credentials used. 

 

If they do and you still get the same error, you can run the Verify and Rebuild tools to ensure your company file isn't corrupted. 

 

To run the Verify Tool:

 

  1. Go to the File menu. 
  2. Highlight Utilities, then select Verify Data.

To run the Rebuild Tool:

 

  1. Go to the File menu. 
  2. Highlight Utilities, then select Rebuild Data.

In case you have other bank accounts you want to switch from Direct Connect to Express Web Connect, view this article for the complete set of steps: Switch from direct connect to express web connect online banking.

 

Feel free to drop a reply at the bottom if you have other questions. I'll be sure to get back to you.

Level 1

Re: Bank Feed Setup failed

Hi, I cleared cache in both of my browsers, but that didn't fix an issue. 

Highlighted
Moderator

Re: Bank Feed Setup failed

Hello there, Mags5. The error might have something to do with the default browser.

 

We can set the Internet Explorer (IE) to be your default browser. Using the IE as your default browser will refresh the connectivity of the bank feeds.

 

These steps will walk you through the process on how you can do it:

  1.     Open Internet Explorer.
  2.     Click the Gear icon in the upper right corner (or click Tools).
  3.     Click Internet Options and select click the Programs tab.
  4.     Under Default Web Browser click the Make Default button.
  5.     Click OK.
     

Please give us an update on how these steps go. We'll be around to help you more!

Level 1

Re: Bank Feed Setup failed

Hi, I followed the steps, but making explorer default browser still didn't fix the issue. 

Moderator

Re: Bank Feed Setup failed

Welcome aboard to the Community, Mags5.

 

There are several reasons that could cause the error to prompt when connecting your bank in QuickBooks Desktop. Since you've already tried all the necessary troubleshooting in the Community forum, I recommend contacting our QuickBooks Support Team.

 

It would be necessary to look over the account and status details to determine what's causing the problem. I suggest contacting one of them to pull up your account in a secure environment and utilize specialized tools to review the cause of the connection issue.

 

Here's how:

 

  1. Open QuickBooks Deskop.
  2. Click the Help tab at the top menu bar and select QuickBooks Desktop Help
  3. Hit the Contact Us hyperlink. 

I’m also attaching an article with some insights on the Bank Feeds logs. Aside from that, it contains some additional info on how to pinpoint the failure:

 

Collect Bank Feeds log files.

 

Please let me know how it goes by replying to this thread or if you should have any additional questions. Have a good one.

Need to get in touch?

Contact us