Hi, I had Discover credit card bank feeds set up before a d working fine. After replacing a credit card, I had to deactivate bank feeds, so that I could merge the new credit card with an old one. After that, I wanted to reastablish the bank feeds, but I keep getting the same error, which doesn't really tell me much. I had to do the same process for another credi card carrier and I had no problems with setting up the bank feeds again. I called discover card, but they couldn't help. Any solutions?
Thank you for the screenshot you've provided that includes the error message.
The first thing I can suggest is to update your QuickBooks to the latest version.
If you haven't confirmed it yet with your bank, contact them to see if they offer an express web connection. Also, please ensure the online bank's link is correct, along with the login credentials used.
If they do and you still get the same error, you can run the Verify and Rebuild tools to ensure your company file isn't corrupted.
To run the Verify Tool:
To run the Rebuild Tool:
In case you have other bank accounts you want to switch from Direct Connect to Express Web Connect, view this article for the complete set of steps: Switch from direct connect to express web connect online banking.
Feel free to drop a reply at the bottom if you have other questions. I'll be sure to get back to you.
Hello there, Mags5. The error might have something to do with the default browser.
We can set the Internet Explorer (IE) to be your default browser. Using the IE as your default browser will refresh the connectivity of the bank feeds.
These steps will walk you through the process on how you can do it:
Please give us an update on how these steps go. We'll be around to help you more!
Welcome aboard to the Community, Mags5.
There are several reasons that could cause the error to prompt when connecting your bank in QuickBooks Desktop. Since you've already tried all the necessary troubleshooting in the Community forum, I recommend contacting our QuickBooks Support Team.
It would be necessary to look over the account and status details to determine what's causing the problem. I suggest contacting one of them to pull up your account in a secure environment and utilize specialized tools to review the cause of the connection issue.
I’m also attaching an article with some insights on the Bank Feeds logs. Aside from that, it contains some additional info on how to pinpoint the failure:
Please let me know how it goes by replying to this thread or if you should have any additional questions. Have a good one.