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Bank feeds not working/saying to add new account but account exists already

Hi, I cannot get my Wells Fargo banking account to download through Quick Connect.  It used to work without any problems.  I updated QuickBooks today and now it isn't working.  When I attempt to do the download, it tells me to create a new account in QB to download to.  However, the accounts are already in QB and have several years worth of banking info in them.  It gives me the option to "choose an existing account," but says there are no existing accounts, but I see the accounts.  Any suggestions on how to fix this?  

Thanks for any advice!

14 Comments
Moderator

Re: Bank feeds not working/saying to add new account but account exists already

Thanks for sharing the steps you've tried, srobe.


Let’s get your Wells Fargo bank feeds downloaded into QuickBooks Desktop.


Since you're unable to download the Wells Fargo bank feeds, I suggest creating a test account and set this up for online banking.


If you can successfully download the bank feeds using the test account, you’ll want to merge it to your original account.

 

Here's how:

  1. Select Lists at the top menu bar, and choose Chart of Accounts.
  2. Right click anywhere, and select New.
  3. Choose Bank, and click Continue.
  4. Enter the correct bank's name in the Account Name field.
  5. Click Save and Close.
  6. Right click the old account, and rename it to the correct bank's name.
  7. Click Save and Close.
  8. Click Yes when you get the prompt to merge the accounts.

 Take a look at this article for more troubleshooting steps: Bank Feed Errors In QuickBooks Desktop.

 

That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a wonderful day.

Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

I am having the same problem. I tried to create unlink the bank feeds and it won't let me. I created a new account to see if it would work and I get the same error.  When I open the bank feeds screen it says no account is linked.  If I try to add an account, This is the error screen that I get.

  System.NullReferenceException:  Object reference not set to an instance of an object. at OLB_Center.WPFOLBCenter.ViewModel.OLBCenter ViewModel.SetAccountDetailsForSelectedAccount() at OLB_Center.WPF.Model.OLBCenter.OLBCenterAgent.LoadOLBCenter(StringstrSchema, String strXMLData, String strXMLData2, Int64 nVal)

QuickBooks Team

Re: Bank feeds not working/saying to add new account but account exists already

Hello there, @CheriL.

 

Let's get this working for you.

 

If you're still unable to add an account after performing the steps provided by my colleague @PreciousB, we can try running reboot.bat in QuickBooks Desktop to refresh the program.

 

Here's how:

  1. Right-click the QuickBooks Desktop icon on your desktop and select Properties.
  2. Select Open file location.
  3. Find the reboot.bat file, right-click it and choose Run as Administrator.
  4. A Command Prompt window will show up, don't close this window manually. It'll automatically close once the process is complete.

Here's an article that provides a detailed steps on how to run reboot.bat in QuickBooks Desktop: Run Reboot.bat
 

Once done, re-start your computer and logged back into QuickBooks Desktop. If none of these steps for works, I recommend getting in touch with our Phone Support Specialist. They’ll be able to take a closer look at the issue and conduct further investigation on why you’re getting the error message.

 

Here's how:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. On the Contact Us page, click a topic.
  3. Click on the Get Phone Number button to see the support number.
  4. If asked, choose your QuickBooks Product.
  5. Select your QuickBooks version.

If I can help you with anything else, please let me know as I'm always here to help.

Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

Have you found a fix for this?

I am having the same issue, I went through all the steps in this article, nothing helped.

 

I actually created accepted the bank transactions downloads as a new account, now I have 2 of the same account.

my original one was named Wells Fargo

and now my new one is Checking at Wells Fargo. 

QuickBooks Team

Re: Bank feeds not working/saying to add new account but account exists already

Hi there, @StephE928.

 

I appreciate you trying to resolve the Chase Bank issue you're experiencing. I can make sure you have the best support to fix this.

 

Since you've already performed the recommended steps given above and still bank feeds is not working, it's best to contact our phone support. They have more tools, such as screen sharing, to help investigate the cause of this.

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.

  2. Select QuickBooks Desktop.

  3. Choose your QuickBooks for Windows version.

  4. Select the issue/topic.

  5. Click the Get Phone Number button to see the support number.

That's it. Feel free to swing by the Community if there's anything else I can help. 

Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

I am also having the same exact identical problem with downloading account info from Wells Fargo.  Anybody have a solution?????

Moderator

Re: Bank feeds not working/saying to add new account but account exists already

Hello AGEL,

 

We appreciate you posting in this thread.

 

The recommended solutions above should fix some banking issues in QuickBooks Desktop. Since none of them worked to resolve the issue, we encourage you to please reach out our support team. They'll investigate the cause and escalate it to our engineers. 

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Desktop.
  3. Choose your QuickBooks for Windows version.
  4. Select the issue/topic.
  5. Click the Get Phone Number button to see the support number.

If you have any questions, please let us know. 

Anonymous
Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

I also have the same issue and have tried adding a new account with no result.  I called QB Support and the technician forwarded me to this thread.  Kind of ironic, since the only resolution is to call tech support.  

 

If anyone has a fix that would be very helpful.

Moderator

Re: Bank feeds not working/saying to add new account but account exists already

Hi, AD16.

I appreciate your efforts in trying out the steps to resolve the issue. I'd be pleased to route you to the right support.

 

I know you've already called in. However, I still suggest reaching out to our QuickBooks Desktop Support so they can get your account information and to have this re-investigated.

 

Here's how you can reach us: https://quickbooks.intuit.com/community/Getting-Started/Contact-the-QuickBooks-Desktop-Customer-Supp....

 

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You may find these articles helpful:

 

You can always get back here in the Community if you have more questions about bank feeds in QuickBooks Desktop. I'm here to help.

Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

I am having that same problem that several in the thread have written about.  I tried doing as instructed, yet was presented with this error message after hitting ok:

"You cannot merge two accounts which both contain online information".

What can i do?  I am still missing information in the host (real) account?

Thank you,

David

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QuickBooks Team

Re: Bank feeds not working/saying to add new account but account exists already

Hey there, @dporgan.

 

The error you're getting is caused when you have bank feeds activated that needs to be deactivated. I'd be happy to help you with this.

 

To successfully merge your accounts, you must make sure that there are no pending transactions in your Bank Feeds Center. You can match or delete them from there.

 

Once done, you can now deactivate all online services for your accounts. Here's how:

  1. Click on Lists from the menu bar.
  2. Choose Chart of Accounts.
  3. Right-click on the account, then select Edit Account.
  4. Click on the Bank Feed Settings tab.
  5. Click on Deactivate all online services.
  6. Select OK, then click on Save & Close.

For further guidance, you can refer to this article: Merge Accounts, Customers, and Vendors.

 

And if you want to learn more "How do I" steps, you can always visit our Help Articles page.

 

Feel free to let me know if you need help with anything else.

Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

Does anyone have a resolution for this issue, yet? I have also tried all that has been posted here, but have not been able to get the problem corrected.

QuickBooks Team

Re: Bank feeds not working/saying to add new account but account exists already

Thanks for joining us here in the Community, @SummerJ.

 

I appreciate you performing the resolutions presented above. I'd like to ensure this gets taken care of for you.

 

To further isolate this issue, I'd recommend reaching out to our Customer Care Team. They have the tools to check on your bank connectivity and can open an investigation if necessary. 

 

Additionally, if you have any other questions concerning QuickBooks, you can always visit this link for some details: Help articles.

 

Please let me know how it goes or if there's anything else you need about this concern. I'll be around to help you out. Take care!

Not applicable

Re: Bank feeds not working/saying to add new account but account exists already

Hello,  I don't know if this will help you.   But I deactivated my bank feeds and activated again and it worked.   My bank doesn't have a direct feed,  I have to download and import my transactions.   I'm so thankful just deactivating bank feeds and then going to my transactions I downloaded and clicking on them to import solved the problem of quickbooks wanting me to create a new bank account. 

https://quickbooks.intuit.com/learn-support/en-us/banking/bank-feed-is-not-working/00/299269

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