Hi there, Ramb123.
Thanks for sharing this info with me and letting me know what you've tried to resolve the error so far.
Since the OL-393 error is persisting even after trying the troubleshooting steps listing in the article, I recommend reaching out to a member of the Support Team. Agents have specialized tools, like screen-sharing, to take a closer look at your account and determine what's causing this issue. Here's how to contact an agent:
1. Press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can choose to post here in the Community, message an agent, or set up a callback for a time that's convenient for you.
The following link provides these steps if you need them again in the future: Contact the QuickBooks Desktop Customer Support Team
You're welcome to follow up with me here and let me know how the conversation goes. I'll be here to help in any way that I can.
