Hi, @alexis2.
I'm here to help match your banking and payment transactions.
First, let's try checking the following criteria that might prevent the program from matching the deposit to the payment:
- Verify that the transaction has not been reconciled.
- Verify the transaction was entered using the same bank account.
- Make sure the Quickbooks Online transaction has not been previously matched to another bank downloaded transaction.
- If it is a deposit or payment received, make sure it is not on the Bank Deposit page (undeposited).
Once done, you can perform a manual match. Just make sure the date range is correct. You can also use the Search field by entering a specific text such as the Name, part of the name or an amount. Then verify if the total amount is the same. You can refer to this article for more information: Add and match downloaded banking transactions.
That should do it. Let me know if you have additional questions about matching your payment transactions. I'm always here to help.
